Customer Service Executive

Novuna Consumer Finance; Newbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading consumer finance firm in Newbury is looking for a Customer Service Representative to be the first point of contact for vehicle leasing customers. You will provide excellent service via phone and email, resolving queries and liaising with specialist teams. The role requires a friendly demeanor, strong communication skills, and IT literacy. Benefit from industry-leading training, a flexible benefits package, and a hybrid working model with a minimum of 3 days in the office per week.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Passionate about delighting customers and providing good service.
• Attention to detail and ownership of queries.

Responsibilities

• First point of contact for vehicle leasing customers.
• Resolve customer queries via phone and email.
• Liaise with specialist teams when needed.

Skills

Customer service ethic

Friendly telephone manner

Excellent written and verbal communication

IT literacy

Job description

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll work as a member of our Customer Service Team where you'll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We'll provide full on the job training andyou'll also receive industry-leading training. Once you're fully trained you'll useyour newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.

Please note, we have 1 permanent role and a 10 month fixed term contract available.

You'll also:

• Be interacting with customers by phone and email
• Resolve customer queries where possible in the first call or email
• Liaise with specialist teams where needed

What you'll bring.

You're passionate about delighting your customers and get a real kick out of providing a good service. You've got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.

You will be a great fit if you:

• Have a friendly telephone manner and a strong customer service ethic
• Have excellent written and verbal communication skills
• Are IT literate and comfortable learning new systems and processes
• Able to work on your initiative

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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