Customer Service Driver

The Vella Group; Penrith; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading accident repair specialist is seeking a Customer Service Driver in Penrith. The role requires a CPC license and a commitment to first-class customer service. Responsibilities include delivering vehicles, managing payments, and ensuring safety checks. This full-time position offers numerous benefits, including holiday, training, and healthcare plans.

Benefits

33 days holiday (including bank holidays)

Comprehensive training

Enhanced maternity/paternity pay

Perkbox discounts

Free healthcare cash plan

Childcare vouchers

Free on-site parking

Full uniform provided

Company pension

Discounted or free food

Referral programme

Qualifications

• CPC-qualified and able to operate vehicles including automatics and 4WDs.
• Ability to manage customer payments and paperwork accurately.
• Responsible and detail-oriented with a focus on safety.

Responsibilities

• Deliver and collect customer vehicles safely and professionally.
• Work closely with the Customer Service Reception team.
• Perform basic vehicle checks and report issues.
• Complete necessary paperwork promptly.

Skills

Customer service skills

Professional attitude

Vehicle operation

Local geography knowledge

Education

Full CPC license

Digi Tachograph card

Job description

The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get back on the road quickly and safely. With 18 sites across the UK—and plans for continued growth—this is an exciting time to join a forward-thinking, customer-focused business.

We are currently looking for a professional, CPC-qualified Customer Service Driver to join our team. In this role, you’ll be the face of our company, playing a vital part in delivering a first-class experience for our customers.

What You’ll Be Doing

• Work closely with the Customer Service Reception team to ensure a seamless customer journey.
• Collect and deliver customer vehicles in a timely, safe, and professional manner.
• Represent the company with a courteous and positive attitude at all times.
• Perform basic vehicle checks and ensure recovery trucks are in safe working condition.
• Secure vehicles correctly using appropriate equipment and report any damage or safety concerns.
• Accept and manage customer payments (e.g. insurance excess, VAT) and issue receipts.
• Occasionally assist with minor vehicle tasks such as polishing or fitting small parts at customer locations.
• Complete all necessary paperwork accurately and promptly.

What We’re Looking For

• Full CPC license and Digi Tachograph card (essential)
• Strong customer service skills and a friendly, professional manner
• Good knowledge of local geography (preferred but not essential)
• Ability to safely operate and manoeuvre vehicles, including automatics and 4WDs
• Responsible, reliable, and detail-oriented with a safety-first mindset

What We Offer

• 33 days holiday (including bank holidays)
• Comprehensive training – both internal and external
• Enhanced maternity/paternity pay
• Perkbox – Access to hundreds of exclusive discounts and rewards
• Medicash – Free healthcare cash plan
• Childcare vouchers or workplace nursery benefit
• Free on-site parking
• Full uniform provided

Why Join The Vella Group?

Be part of a company that values quality, innovation, and people. We’re not just repairing vehicles—we’re building trust, supporting communities, and shaping the future of accident repair.

Job Types: Full-time, Permanent

• Company pension
• Discounted or free food
• On-site parking
• Referral programme

Location: Penrith CA11 9BL — reliably commute or plan to relocate before starting work (required).

Experience

• Commercial driving: 1 year (preferred)