Customer Service Desk Technician

Educators Wales; Hengoed; On-site; GBP 26,000 - 29,000; Full time

Job summary

A regional educational organization in Hengoed seeks a Customer Service Desk Technician to provide first-line technical support and exceptional customer service. The ideal candidate will facilitate prompt resolution of IT issues and ensure responsive support for effective teaching and administrative operations. The role encompasses a commitment to safeguarding and promoting the welfare of learners within the college environment.

Qualifications

• Provide first-line technical support and customer service to college staff and learners.
• Ensure prompt resolution of routine IT issues.
• Manage escalation of complex problems effectively.

Responsibilities

• Serve as the primary point of contact for digital services.
• Deliver responsive support for teaching and administrative operations.

Job description

You will be taken to an external page to complete your application.

Salary

Scale 4 £26,709.00 - £28,695.00

Customer Service Desk Technician

Job description

To provide first-line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

Further Information

Staff employed at Coleg y Cymoedd will have responsibility for the safeguarding and for the promoting the welfare of learner. Undertake such other duties as may be reasonably required by the College, either at your principal place of work or other College premises, commensurate with the grade and responsibilities of the role. It is recognised that duties and responsibilities of all posts may change from time to time and job descriptions may be amended in consultation with the post holder to reflect those changes which are commensurate with the role.

Application Guidance

In line with the College’s Recruitment Policy, we will use the Person Specification to shortlist candidates. You should evidence how you have met all the Essential Criteria and, where applicable the Desirable Criteria outlined in the Person Specification. You should supply written evidence on how you fulfil each of the Essential Criteria (and if met, Desirable). You should outline in your ‘Further Information’ section evidence of how you meet the criteria in the same order in which they appear on the Person Specification.

Please note, Coleg y Cymoedd reserves the right to close this vacancy early should sufficient application be received.

Contact

If you have any questions about the role or for an informal conversation, please contact [e-mail]

All applications should be returned by Midday on the date of closing. Any applications received after this time may not be considered.