Customer Service Assistant

Rowcroft Hospice; Torquay; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A charitable organization in Torquay is seeking a part-time Customer Service Assistant to provide exceptional support to customers and ensure a positive experience. The ideal candidate will have customer service experience, strong communication skills, and a willingness to learn. You will be part of a supportive, caring team that values integrity and respect. This role offers up to £12.71 per hour with opportunities for personal development within a meaningful setting.

Qualifications

• A positive, can-do attitude and a genuine desire to help customers.
• Confidence communicating with people both over the phone and in writing.
• Comfortable using computer systems and happy learning new tools.

Responsibilities

• Support customers with orders, deliveries, and enquiries.
• Ensure every interaction leaves a positive impression.
• Work independently when needed and within a close-knit team.

Skills

Customer service experience

Communication skills

Problem-solving mindset

Attention to detail

Organizational skills

Job description

Rowcroft Hospice, Ella's Gardens, Avenue Road, Torquay, TQ2 5LS

Up to £12.71 per hour

Permanent

Make your work count! Could you be our next Customer Service Assistant?

At Devon Farm Kitchen, our customers are at the heart of everything we do.

We’re looking for a Customer Service Assistant who genuinely enjoys helping people, solving problems, and being part of a close-knit team. You’ll be the friendly voice of our brand, supporting customers with orders, deliveries, and enquiries — and making sure every interaction leaves a positive impression.

This is a varied role where no two days are the same, and where your contribution really does make a difference to our customers’ experience.

What you’ll bring

To succeed in this role, you’ll bring a positive, can-do attitude and a genuine desire to help customers. You’ll be confident communicating with people both over the phone and in writing, with good attention to detail and strong organisational skills. You’ll be comfortable using computer systems and happy learning new tools as needed. The ability to stay calm, professional, and solution-focused is essential. Previous customer service experience is helpful, but we’re just as interested in finding someone with the right attitude and a willingness to learn. You will have a team-player mindset with the confidence to work independently when needed.

What’s in it for you?

You will be supported and encouraged to innovate and to try new things. Our scope of work and our confident organisational vision create opportunities for progress and development. And we work together with passion and pride in an environment where people are caring, considerate, inclusive and welcoming. It can be tough. We don’t shy away from that. But you’ll clearly see the importance and impact of your work and feel recognised and part of something remarkable.

Values are critical to Rowcroft so you will need to be generous in spirit, show respect to others, be a team player and demonstrate honesty and integrity.

Working at Devon Farm Kitchen - A subsidiary of Rowcroft House Foundation Ltd

Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon.

See our Devon Farm Kitchen Team here and take a look here to find out what our team says about working at Rowcroft and the employee benefits on offer.

For more information

Please see below for a job description and person specification for this role.

For more information or an informal discussion about the role, please contact Craig McLaren-Kennedy, Managing Director, on 01803 217471, or via email at [e-mail]

Applications will be shortlisted as and when received and this advert may be withdrawn at any time, so please apply early.

The following content displays a map of the jobs location - Rowcroft Hospice, Ella's Gardens, Avenue Road, Torquay

Overview

• Number of Positions — 1
• Contract Type — Part Time - Permanent
• Contract Details — 16 hours per week
• Salary — Up to £12.71 per hour
• Location — Rowcroft Hospice, Ella\'s Gardens, Avenue Road, Torquay