Customer Service Assistant

Wickes; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Sunderland is seeking dedicated staff to enhance customer experiences. Responsibilities include providing exceptional service and assisting customers throughout their shopping journey. The ideal candidate will have experience in a similar role. The position offers various benefits, including a competitive hourly rate based on age, a monthly gain share bonus, and up to 35 days of annual leave. Applicants are encouraged to apply with an updated CV and can inquire about flexible working arrangements.

Benefits

Colleague discount of 20%

Up to £300 monthly gain share bonus

Life assurance

Financial education and loans

Up to 10% employer pension contribution

Qualifications

• High level of customer service while assisting customers.
• Ideally has experience working in a similar role.

Responsibilities

• Assist customers and ensure a high level of service.
• Create a friendly and helpful shopping environment.

Skills

Customer service

Experience in a similar role

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.52 phr and under 18 yrs £8.47 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #100071

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form