Customer Service Apprentice

MillerCoors Brewing Company; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beverage company in Burton upon Trent is seeking a Customer Service Apprentice. You will support customers with equipment inquiries while receiving world-class training and working towards a nationally recognized qualification. This role involves a hybrid schedule, offers valuable hands-on experience, and the opportunity to build strong relationships in the industry.

Benefits

Equal Parent Leave

Flexible work programmes

Commitment to wellbeing

Responsibilities

• Support pubs, restaurants, and other customers with equipment inquiries.
• Gain hands-on experience while building relationships across the industry.

Skills

Willingness to work across multiple shifts

Adaptable

Collaborative

Curious

Passionate

Proactive

Job description

Requisition ID: 36333

Location: Burton Upon Trent, GB

Duration: 2 year FTC

Our Purpose

Our apprenticeship programme offers world‑class training, tailored on‑the‑job learning, and insight into our brands, customers, competitors, and the wider sector. You’ll be supported by a dedicated mentor, and work toward a nationally recognised qualification – laying the foundation for a confident and capable career in customer service.

About the Role

As a Customer Service Apprentice, you’ll play a vital role as the voice of our business – supporting pubs, restaurants, and other customers with equipment inquiries and maintenance requests. Based on a hybrid schedule at our Burton‑on‑Trent Head Office, you’ll gain hands‑on experience while building strong relationships with colleagues and customers across the industry.

About You

• Willingness to work across multiple shifts, including evenings and weekends.
• Adaptable – flexible to meet new challenges at pace.
• Collaborative – work together, celebrate together and win together.
• Curious – look for ways to do things differently and always keep learning.
• Passionate – ambassador of our brands and our business.
• Proactive – innovator, direct, and capable of acting calmly and quickly.

You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop and here at Molson Coors we can help you do this.

Next Steps

Application: Complete the online application, upload your CV and answer a few eligibility questions.

Task‑based psychometric assessment: If you are eligible, you will be invited to complete a gamified assessment to uncover your potential. Assessments will be sent out from December.

Discovery Day: Our final step, you will be invited to our in‑person Discovery Day, which will take place on Thursday 19th March 2026. If selected, we’ll support you with preparation so you feel confident and ready for the day.

Successful candidates will be offered a place soon after our Discovery Day, and you will join us in September 2026!

Benefits

• We’re one of the UK’s Most Attractive Employers, winning the Top Employer award for the last 12 years.
• Equal Parent Leave – up to 52 weeks of leave with 26 weeks at full pay, irrespective of gender.
• Flexible work programmes to ensure a healthy work‑life balance, such as our market‑leading Moments That Matter.
• Commitment to the physical and mental wellbeing of all our people, reflecting our People First value.
• Commitment to raising industry standards and leaving a positive imprint on employees, consumers, communities, and the environment.

Equal Opportunity

Molson Coors Beverage Company is an Equal Opportunity Employer and seeks, values and respects everyone’s unique perspectives and experiences. Our talent strategy values the best talent in all roles, regardless of background. We are Disability Confident and Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [e-mail].

Contact

For any questions or adjustments during the hiring process, please email [e-mail]. We’re here to ensure your success!