Customer Service Agent – Flexible Living Support | The Flex | London, UK

School Result; London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading provider of flexible accommodation is seeking a Customer Service Agent in London. In this role, you will ensure seamless guest experiences and address their needs from check-in to check-out. You will work independently and as part of a team to create memorable guest experiences, ultimately representing The Flex brand with professionalism.

Benefits

Competitive salary and benefits

Training and professional development

Collaborative and positive work culture

Discounts on The Flex properties for personal use

Qualifications

• Experience in customer service or hospitality required.
• Calm, solution-oriented approach to problem-solving.
• Flexibility for shifts, weekends, and holidays.

Responsibilities

• Respond to guest inquiries via email, phone, and in-person.
• Manage reservations, modifications, and cancellations.
• Resolve complaints and service issues promptly.
• Maintain accurate CRM records of guest interactions.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Team Collaboration

Tools

CRM Systems

Microsoft Office

Google Workspace

Job description

Customer Service Agent – Flexible Living Support | The Flex | London, UK

• Employer: The Flex
• Location: London, England
• Job Title: Guest Service Agent (Customer Service Agent)
• Salary: Competitive + Benefits
• Contract Type: Full-Time | Shift-Based

Purpose of the Role

Join The Flex, a leading provider of flexible accommodation, as a Customer Service Agent dedicated to delivering seamless guest experiences. You’ll be the first point of contact for renters, guiding them from check-in to check-out while resolving issues and ensuring comfort and satisfaction.

Key Responsibilities

• Respond to guest inquiries via email, phone, and in-person
• Manage reservations, modifications, and cancellations
• Resolve complaints and service issues promptly
• Coordinate check-ins, key handovers, and property orientations
• Share local recommendations and support guest enjoyment
• Maintain accurate CRM records of guest interactions
• Collaborate with housekeeping, maintenance, and operations teams
• Represent The Flex brand with professionalism and warmth

Skills, Experience & Qualifications

Required:

• Experience in customer service or hospitality
• Excellent verbal and written communication in English
• Calm, solution-oriented approach to problem-solving
• Familiarity with CRM systems and office tools (Microsoft Office, Google Workspace)
• Ability to work independently and in a fast-paced team
• Flexibility for shifts, weekends, and holidays
• Passion for creating memorable guest experiences

What’s in it for You?

• Competitive salary and benefits
• Training and professional development
• Collaborative and positive work culture
• Discounts on The Flex properties for personal use

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