Customer Service Advisor | Uncapped Bonuses + Benefits

FMG Repair Services Limited; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK Accident Repair company is seeking a Customer Service Advisor to join their team in Cambridge. This role involves booking customer vehicles for repairs, providing updates, and managing financial transactions related to repairs. The ideal candidate should have excellent communication skills and a full UK Manual Driving Licence. The position offers a competitive salary of up to £29,284 along with a comprehensive benefits package including uncapped bonus schemes and 23 days annual leave.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Life assurance (x2 your basic salary)

Exclusive vehicle-leasing schemes

Pension and share scheme

Retailer discounts and cashback deals

Well-being services including 24/7 GP service

Training and progression opportunities

Qualifications

• Experience in customer service roles is essential.
• Proficient in managing customer inquiries and vehicle bookings.
• Ability to handle financial transactions with accuracy.

Responsibilities

• Book customer cars in for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise directly with customers and third parties for excellent service.

Skills

Excellent communication

Customer service expertise

Detail-oriented

Financial transaction handling

Full UK Manual Driving Licence

Job description

A leading UK Accident Repair company is seeking a Customer Service Advisor to join their team in Cambridge. This role involves booking customer vehicles for repairs, providing updates, and managing financial transactions related to repairs. The ideal candidate should have excellent communication skills and a full UK Manual Driving Licence. The position offers a competitive salary of up to £29,284 along with a comprehensive benefits package including uncapped bonus schemes and 23 days annual leave.