Customer Service Advisor

Steer Automotive Group; Scotland; On-site; GBP 22,000 - 27,000; Full time

Job summary

An automotive service provider is looking for a friendly Customer Service Advisor in Fife. The role involves welcoming customers, managing bookings, and resolving queries. Candidates should have strong communication skills and experience in customer service. The position offers a salary up to £27,000, performance bonuses, career development opportunities, and various employee benefits in a supportive team environment.

Benefits

Performance bonus

Training and career development

Pension contributions

Flexible working options

Cycle to work scheme

Qualifications

• Experience in customer service or administration.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome customers in person and over the phone.
• Manage bookings, vehicle handovers, and customer updates.
• Liaise with technicians, insurers, and suppliers.
• Handle customer queries and resolve issues professionally.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to multitask

Good IT skills

Job description

Customer Service Advisor – Fife

Steer Automotive Group is looking for a friendly and organized Customer Service Advisor to join our busy Fife repair centre. You’ll be the first point of contact for customers, helping deliver an excellent experience from booking through to vehicle collection.

Key Responsibilities

• Welcome customers in person and over the phone
• Manage bookings, vehicle handovers, and customer updates
• Liaise with technicians, insurers, and suppliers
• Handle customer queries and resolve issues professionally
• Maintain accurate records and systems

What We’re Looking For

• Experience in customer service or administration
• Strong communication and organisational skills
• Ability to multitask in a fast‑paced environment
• Good IT skills and attention to detail
• Automotive experience helpful but not essential

What We Offer

• Competitive salary + performance bonus
• Training and career development
• Supportive, team‑focused working environment

If you’re passionate about customer service and want to join a growing automotive group that values Excellence, Innovation, and Integrity, apply today.

Up to £27,000 per annum subject to skills and experience

Competitive salary plus performance related bonus
29 days holiday including public holidaysplus additional days with service
Pension contributions
Enhanced parental leave
Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
Cycle to work scheme
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business
Opportunities for career progression