Customer Service Advisor

Assistinsurance; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance provider is looking for enthusiastic individuals to join their phone-based team. You will handle customer enquiries, provide quotes, and receive full training. This is a full-time, entry-level role with a starting salary of £23,809.50 and opportunities for bonuses and career development.

Benefits

Unlimited monthly bonus scheme

25 days holiday plus bank holidays

Career and professional development

Additional day off for birthday

Qualifications

• Experience in a customer-facing environment is beneficial.
• Selling experience is a plus but not essential.
• Willingness to learn and a positive, outgoing personality are essential.

Responsibilities

• Handle new business enquiries and provide quotations.
• Understand client needs and present insurance solutions.
• Work as part of a phone-based team with inbound and outbound calls.

Skills

Confidence to learn and develop

Excellent communication skills

Flexible and proactive approach

Ability to work in a team

Good numeracy and literacy

Integrity and honesty

Customer focused and empathetic

‘Can do’ attitude

Target focused

Job description

Assist Insurance Services Ltd provided pay range

This range is provided by Assist Insurance Services Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

What is the role? This is an excellent opportunity for you to enter the Insurance industry and to be part of a team of consultants who will handle all our new business enquiries, providing quotations for our customers insurance needs. You will be part of a phone‑based team working across both inbound telephone calls derived from our active marketing campaigns and outbound calls to customers who have requested contact via e‑commerce sites or email.

You will understand the client’s needs and present solutions based on the information that the customer provides with a view to arranging their insurance for the coming year on a range of products. You will be new to insurance, but don’t worry, we will provide all the training and support you need to work across our product range.

Who are we? Assist Insurance Services is one of the UK’s leading providers of leisure insurance products for caravans, boats, holiday homes, park homes and lodges. In 2022, we were recognised by the insurance industry and announced as winners of two prestigious awards in one night, the ‘Personal Lines Broker of the Year Award’ and the ‘Customer Care Award’. Following this, we returned to the British Insurance Awards last year winning the 2024 Customer Experience Award and were shortlisted this year for the Personal Lines Broker of the Year Award. In addition, in January this year we received a 2025 Feefo Platinum Trusted Customer Service Award for the fifth consecutive year.

About You

You will be confident, positive and have an outgoing personality. You will have some experience of working in a customer‑facing environment either in person or over the phone. Selling experience is a benefit but not essential. You will be provided full training on our products and systems, and we welcome applicants from all backgrounds.

You will need to demonstrate a willingness to learn, and an enthusiastic and outgoing personality is essential. This is a targeted sales role, so a willingness to work hard is essential as well. Many of our clients may be elderly or vulnerable, so patience and empathy is a must.

Key Skills

• Confidence to learn and develop through continuous classroom and on‑job training.
• Excellent communication skills.
• A flexible and proactive approach.
• The ability to work within a friendly team to achieve goals and objectives.
• Good numeracy and literacy along with good keyboard skills.
• The highest standard of integrity, honesty, and quality of work.
• Customer focused and an empathetic nature.
• A ‘Can do’ attitude.
• Target focused.

The Package

• Starting Base Salary from £23,809.50 dependent on experience.
• Unlimited monthly bonus scheme.
• 25 days holiday (plus bank holidays) rising to 30 days based on service.
• An additional day off for your birthday.
• Career and professional development.
• Full‑time permanent contract, working 37.5 hours per week during business hours: Monday to Friday 9am‑5.30pm, Saturday 9am‑1pm (one Saturday in four).

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Industry: Accounting