Customer Service Advisor

AvailableCar Ltd; Sutton-in-Ashfield; On-site; GBP 27,000; Full time

Job summary

A family-owned used car supermarket in Sutton-in-Ashfield is seeking a Customer Service Advisor. Responsibilities include handling high volumes of customer inquiries via phone, email, and webchat, as well as supporting the showroom team. Candidates should have experience in a multi-channel contact center and possess a full UK driving license. The role offers a competitive salary, excellent benefits, and a friendly team environment.

Benefits

22 days holiday + bank holidays

Free uniform

Company pension scheme

Occupational health

Friendly team environment

Company events

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

Referral programme

Qualifications

• 1 year of customer service experience required.
• Ability to work in a fast-paced environment.
• Confidently engage with customers to build relationships.

Responsibilities

• Answer inbound calls, emails, and webchat.
• Handle first line enquiries from customers.
• Support showroom team with appointments.

Skills

Experience working in a high volume, multi-channel contact centre

Ability to prioritise workload

Clear communication skills

Passion for delivering great service

Teamwork and effective communication

Full UK driving licence

Job description

Available Car are a family owned Used Car Supermarket with 2 branches across the East Midlands.

Sutton in Ashfield - £27,000 per annum

22 days holiday + bank holidays

Free uniform

Company pension scheme

Occupational health

Friendly team environment

About the role:

Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group.

Dealing with first line enquiries from customers.

Generate rich leads for the showroom teams.

Support the showroom team by scheduling appointments with customers and following up on leads.

Accurately input customer information and enquiries on to our databases.

Work to targets and KPI’s set out by the contact centre managers.

Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience.

Maintain a positive and friendly attitude towards customers and team members.

The ability to handle customer complaints and issues with empathy and professionalism.

Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience.

Assisting with other tasks if required.

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

Skills required:

Experience working in a high volume, multi-channel contact centre.

Be able to prioritise your workload in a fast-paced environment.

Outstanding ability to clearly communicate with customers via telephony, email and livechat.

A passion for delivering great service, greeting customers with a smile and serving them with pride.

Work well within a team and communicate effectively and openly with others.

Full UK driving licence is required.

Hours: Rolling 4-week shift pattern. 42 hours per week over 5 days, including weekend and bank holiday work.

Job Type: Full-time

Pay: Up to £27,000.00 per year

Additional leave

Company events

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free parking

On-site parking

Referral programme

Schedule:

Day shift

Weekend availability

Experience:

Customer service: 1 year (required)

Licence/Certification:

Driving Licence (required)

Reference ID: Customer Service Advisor

If your passionate and committed to delivering excellent customer service, we would love to hear from you.

At Available Car, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. Our working environment values and respects every individual’s unique contribution.

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