Customer Service Administrator

Dalziel Ingredients Ltd; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading food ingredients supplier in Newport is seeking a Customer Service Administrator. In this role, you will manage relationships with existing customers to upsell products and handle orders. The ideal candidate should possess excellent communication skills, attention to detail, and a positive attitude. This position offers benefits such as 28 days of annual leave and pension enrolment.

Benefits

28 days annual leave

Pension – Auto enrolment

On-site parking

Employee assistance programme

Qualifications

• Demonstrate high attention to detail in a fast-paced environment.
• Ability to upsell and manage customer relationships effectively.

Responsibilities

• Provide a positive customer experience on all telephone interactions.
• Upsell products and promotions to existing customers.
• Process delivery paperwork and manage stock control.
• Handle customer complaints and ensure food safety.
• Communicate with customers about delays and orders.

Skills

Positive attitude

Attention to detail

Customer relationship management

Communication skills

Job description

Overview

Join to apply for the Customer Service Administrator role at Dalziel Ingredients Ltd.

The role is based at our Newport site. You will report into the Office Manager and work to build rapport with customers. There is no cold calling; the focus is speaking with existing customers to upsell products and promotions and take regular orders, with regular communication and relationship management.

Hours and Location

• Hours: Monday to Thursday, 8am to 5pm (45-min unpaid lunch)
• Friday, 8am to 4pm (60-min unpaid lunch)
• Location: Newport, NP10 9HZ

Pre-employment

Please note any offer of employment will be subject to completion of a Drugs & Alcohol (D&A) Test to a satisfactory standard.

Main Responsibilities

• Provide a positive and memorable customer experience on all incoming/outgoing telephone interactions with a positive, can-do attitude
• Assist with stock control within the warehouse
• Take regular orders and communicate with customers about delays and shortages
• Ensure products sold by Dalziel Ltd are delivered on time to customers
• Understand customer requirements and monitor performance
• Upsell products and promotions and take regular orders
• Process delivery paperwork and any purchasing duties required
• Handle incoming and outgoing calls efficiently to maintain high productivity
• Support and participate in the Food Safety Culture
• Address customer complaints and issues related to Food Safety, Quality, Legality and Integrity in a timely manner
• Respond to customer communications via email and telephone
• Demonstrate high attention to detail and ability to work in a fast-paced environment while prioritising multiple tasks

Benefits

• 28 days annual leave (inclusive)
• Pension – Auto enrolment
• On-site parking
• Employee assistance programme

About Us

The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range includes meat seasoning blends and ingredients for food processors, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.

Our approach to diversity is to embrace everyone and build a more equitable workplace. We are committed to an inclusive recruitment process and equal opportunities for all candidates.

Equal Opportunities

Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Support

If you require further assistance when applying for this position which may impact your application process, please contact us directly at 0191 438 7564. We are committed to providing support to ensure equal opportunities for all candidates.