Customer Service Administrator

Cytech; Leighton Buzzard; On-site; GBP 28,000 - 33,000; Full time

Job summary

A growing cycling company in Leighton Buzzard seeks a Customer Service Administrator to provide excellent customer support while managing inquiries and orders. The ideal candidate should have a strong cycling background, excellent relationship management skills, and a 'can do' attitude. This role offers opportunities for career progression within a fast-growing team and includes perks such as annual leave and pension contributions.

Benefits

24 days annual leave + 8 public holidays

Career progression

Pension contribution

Qualifications

• Strong account/relationship management skills.
• Avid cyclist with knowledge of cycling & fitness arena.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Process orders and payments.
• Advise customers about offers and promotions.
• Assist with sales office administration.

Skills

Entrepreneurial mindset

Cycling industry knowledge

Microsoft Office

Customer service skills

Job description

Employer Chicken CycleKit Job reference 35628Emp Location Leighton Buzzard , Bedfordshire , United Kingdom Salary range From £28,000 p/a Job added 22 December 25 Final date for applications n/a

Job Description

At Chicken CycleKit we continue to grow and 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.

Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a result focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role is all about providing an excellent customer experience, maintaining and reviewing ongoing business and generating new sales opportunities in an ever-shifting marketplace. This role also provides a great understanding of the business and successful candidates in this role have moved into more specialist roles of the business over time.

A background in the cycle or fitness industry would be a distinct advantage along with a firm grip of the product sold and online sales environment, coupled with gritty determination to succeed and passion for driving sales.

Key responsibilities will include:

• Servicing our customers as the first point of contact when they contact Chicken Cyclekit via email, online messaging or telephone
• Checking and processing orders
• Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them
• Processing customer payments
• Help execute Chicken CycleKit’s sales and service initiatives, closely aligned with our company goals to reach and surpass our targets for revenue and profitability
• Aid with all aspects of sales office administration, including our computer system, CRM system, notification of website updates etc. and anything that eases general office efficiency
• 24 days annual leave, increasing with length of service + 8 days public holiday
• Career progression with a fast growing company
• Pension contribution

As this role is office based, the ideal candidate would be located close to Leighton Buzzard, LU7.

So, what are you waiting for? The opportunities you seek could be yours for the taking!

Skills/Experience Required

The successful candidate will possess the following skills:

• An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done
• The ideal candidate is an avid cyclist and have a strong interest in, and knowledge of the cycling & fitness arena
• A good knowledge of Microsoft office
• A keen cyclist or have experience of working in the bicycle industry