Customer Service Administrator

School Result; Glasgow; Hybrid; GBP 26,000; Full time

Job summary

A UK-wide logistics and supply chain company in Glasgow is seeking a Customer Service Administrator for a full-time, hybrid role. You will manage customer enquiries, coordinate orders, and ensure strong communication between clients and internal teams. The ideal candidate has excellent communication skills, a customer-first approach, and is confident in using MS Office. This role offers a salary of £25,500 per annum along with opportunities for career growth and a supportive team environment.

Benefits

Hybrid flexibility

Supportive culture

Career growth opportunities

Qualifications

• Excellent communication skills, both written and verbal.
• A customer-first mindset with a proactive approach.
• Strong problem-solving abilities and attention to detail.
• Confidence using MS Office, especially Excel.
• A positive attitude and willingness to learn.

Responsibilities

• Build strong relationships with customers, ensuring their needs are met.
• Respond to queries via a shared inbox with timely and accurate information.
• Keep customers informed about order status, delivery timelines, and any changes.
• Create and send quotations in line with company procedures.
• Manage inbound calls related to orders, returns, and general support.
• Capture customer insights to help improve service delivery.

Skills

Excellent communication skills

Customer-first mindset

Problem-solving abilities

Attention to detail

Confidence using MS Office

Job description

Overview

Office Angels is recruiting a Customer Service Administrator to join a growing UK-wide logistics and supply chain company based in Glasgow. This is a permanent, full-time hybrid role offering structured in-office training followed by remote work, with regular team meetups to stay connected. If you’re passionate about solving problems and creating positive customer experiences, this is your chance to thrive in a fast-paced, customer-focused environment.

About the Company

Our client is a dynamic logistics and supply chain business with a strong presence across the UK. Known for its commitment to customer satisfaction and operational excellence, the company is expanding its support team and looking for individuals who bring energy, empathy, and a proactive mindset to every customer interaction.

Role Summary

As a Customer Service Administrator, you’ll be responsible for managing customer enquiries, coordinating orders, and ensuring smooth communication between clients and internal teams. You’ll play a key role in maintaining service quality and driving customer satisfaction.

Key Responsibilities

• Client Support: Build strong relationships with customers, ensuring their needs are met with professionalism and care
• Email & Enquiry Management: Respond to queries via a shared inbox with timely and accurate information
• Order Coordination: Keep customers informed about order status, delivery timelines, and any changes
• Quote Preparation: Create and send quotations in line with company procedures
• Call Handling: Manage inbound calls related to orders, returns, and general support
• Feedback Collection: Capture customer insights to help improve service delivery

Required Skills & Experience

• Excellent communication skills, both written and verbal
• A customer-first mindset with a proactive approach
• Strong problem-solving abilities and attention to detail
• Confidence using MS Office, especially Excel
• A positive attitude and willingness to learn

Compensation & Hours

• Salary: £25,500 per annum
• Contract Type: Permanent
• Hours: Monday to Friday, 9:00am – 5:30pm
• Start Date: Immediate start available

Location & Work Mode

• Location: Glasgow (office is a short walk from Glasgow Central Station)
• Work Mode: Hybrid – in-office onboarding followed by remote work, with monthly team days

What You’ll Gain

• Hybrid Flexibility: Work from home after training, with regular team meetups
• Supportive Culture: Join a team that values your input and encourages continuous improvement
• Career Growth: Opportunities to develop your skills and progress within the business

Why Join?

• Be part of a collaborative and customer-focused team
• Enjoy a hybrid work model that balances structure and flexibility
• Gain hands-on experience in logistics and supply chain support
• Access career development opportunities in a growing company

Application Process

Click here to Apply now through Office Angels or LinkedIn to secure your spot in this exciting team. Immediate start available as the team gears up for a busy period.

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