Customer Service Administrator

Cirencester College; Chesterton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A college in the UK is seeking an experienced team player for their reprographics team. The role involves providing customer service at the shop counter, managing communications, and ensuring efficient stock control. Candidates should possess strong organizational skills, communication abilities, and a good understanding of IT. This is a permanent full-time position with a focus on teamwork and customer support. Benefits include pension schemes and on-site facilities.

Benefits

Defined benefit pension scheme

Sick pay scheme

Employee Assistance Programme

Free on-site car parking

On-site fitness suite

Cycle-to-Work Scheme

Qualifications

• Experience in a reprographics or customer service role.
• Strong organizational and interpersonal skills.
• Ability to communicate clearly and effectively.

Responsibilities

• Serve as the first point of contact at the shop counter.
• Handle departmental phone calls and email communications.
• Support the print team to ensure timely delivery of materials.
• Assist in managing stock control for the college shop.

Skills

Organizational skills

Customer service skills

IT literacy

Communication skills

Job description

(Salary dependent on qualifications and experience)

Contract: Permanent, Full Time, TTO(40 weeks)

Required:Immediate Start Available

We are looking for an experienced and enthusiastic team player to join our reprographics team, helping to ensure high levels of customer service. We are looking for someone who can:

• Provide a first point of contact at our college shop counter dealing with requests and sales
• Communicate clearly, taking departmental phone calls, responding to emails, looking after incoming and outgoing mail for the college
• Supporting the print team to ensure the printing of resources, materials and collateral are delivered in a timely way, helping to guarantee no teaching or learning is disadvantaged.
• Help the Team Lead to run our small college shop, operating an efficient stock control system, adding items and discontinuing items according to demand and ensuring stock is replenished in a timely way to maintain the levels required to provide an efficient service.

If you have knowledge and experience in this type of role, can demonstrate outstanding organisational and interpersonal skills, are a good communicator with strong IT literacy and customer service skills, are a team player and would like to work with us at our thriving college, we’d love to hear from you.

Closing Date: 16February 2026, noon

Interviews From: We reserve the right to interview prior to the closing date.

PLEASE APPLY NOW– This position will close once sufficient applications are received. We regret that due to the large number of applications we receive we are only able to contact those candidates to be interviewed. Unfortunately, due to the high number of applicants, we are unable to provide feedback to applicants who are not shortlisted for interview.

Benefits: LGPS 20.6%+ defined benefit pension scheme (including life assurance), sick pay scheme, Employee Assistance Programme, free on-site car parking, on-site fitness suite, Refectory, and Cycle-to-Work Scheme.

This College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Cirencester College may carry out online searched during the recruitment process on shortlisted candidates, as part of diligence checks.

Cirencester College welcomes applications from all sectors of the community and is an equal opportunities employer.