Customer Service/Administrative Apprentice Construction Company

McArthur Dean Training Ltd; Greater Lincolnshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of traffic management services is seeking a customer service/administrative apprentice to support the Design & Surveying Manager. This role involves creating detailed AutoCAD Traffic Management Plans, effective communication with customers, and ensuring compliance with legislation. Applicants should demonstrate strong communication and IT skills, alongside attention to detail and organization. The position offers a weekly working schedule of 35 hours from Monday to Friday, with an apprenticeship minimum wage of £7.55 per hour.

Qualifications

• Strong communication skills are essential to liaise with clients and teammates.
• Proficient IT skills for using software like AutoCAD and Google tools.
• High attention to detail is required for creating accurate management plans.

Responsibilities

• Create and amend AutoCAD Traffic Management Plans as required.
• Communicate with internal and external customers effectively.
• Ensure TM plans are completed within 24 hours of receiving enquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Logical thinking

Team working

Initiative

Tools

AutoCAD

Google Maps

Google Earth

Job description

This company provides a client‑centric traffic management service with strong sector experience and has seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the design and Surveying manager.

Apprenticeship Standard

Customer Service Practitioner Level 2

Job Spec

• Create and amend detailed AutoCAD Traffic Management Plans
• Communicate both verbally and written with internal and external customers
• Drawings are to be created in line with Chapter 8 Legislation
• Use Google Maps and Google Earth as reference for layouts
• Communicate details from survey information supplied by each project co‑ordinator
• Work to the agreed time frames given by your line manager
• To create and manufacture special legend signs and advance warnings according to upcoming operational requirements
• Ensure all TM plans are completed and submitted for approval within 24 hours of the initial enquiry being received, working with the Design & Surveying Manager on this
• To assist the Design & Surveying Manager where applicable and when requested
• Assist where applicable with site photo checking

Person Spec

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

Hours of work

Monday – Friday, 9am – 5pm (35 hours per week)

Rate of Pay

Apprenticeship Minimum Wage (£7.55 per hour)