Customer Resolution Specialist

Copart UK Limited; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Bedford is seeking a Customer Resolution Coordinator to enhance customer satisfaction through effective complaint handling. The ideal candidate will manage customer complaints, ensure timely resolutions, and maintain accurate records. A strong customer service background and professional telephone manner are essential. The role offers a range of benefits including 23 days of holiday, healthcare cash plan, and opportunities for professional development. Join a dynamic team committed to high standards.

Benefits

23 days of holiday plus bank holidays

Paid volunteer day for charity

Healthcare Cash Plan

Workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance

Exclusive discounts on everyday purchases

Responsibilities

• Ensure complaints are responded to in a timely manner.
• Investigate customer complaints and liaise with various areas.
• Ensure data entry and administrative work is accurate and timely.
• Meet quality standards of operation.
• Identify opportunities to improve complaint handling.
• Assist with monthly reporting.

Skills

Experience in a customer service environment

Professional telephone manner

Strong attention to detail

Job description

A leading logistics company in Bedford is seeking a Customer Resolution Coordinator to enhance customer satisfaction through effective complaint handling. The ideal candidate will manage customer complaints, ensure timely resolutions, and maintain accurate records. A strong customer service background and professional telephone manner are essential. The role offers a range of benefits including 23 days of holiday, healthcare cash plan, and opportunities for professional development. Join a dynamic team committed to high standards.