Customer Representative

Nationwide Building Society; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Representative for their Manchester branch. The role involves supporting customers through transactions and digital services while ensuring a high standard of service. The position is a full-time contract, entailing 35 hours per week from Monday to Saturday. Candidates need to be adept with digital tools and ready to engage with customers effectively. Comprehensive training and various employee benefits are offered, making it an attractive opportunity for those passionate about customer service.

Benefits

Private medical insurance

Competitive pension scheme

Performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Ability to support customers across digital channels.
• Comfort with educating customers on banking services.
• Willingness to adapt communication style to customer needs.

Responsibilities

• Complete transactions and educate customers on digital banking services.
• Handle customer queries through various channels.
• Work collaboratively within the branch.

Skills

Comfortable using digital tools

Strong communication

Customer service focus

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Manchester, Greater Manchester.

This role is a 12 month Full Time Contract working full time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Working onthe counter completing transactions and educating customers on digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

About you

We’re looking for someone who is comfortable using digital tools and applications and who wants to make a difference for our customers. You’ll guide customers through online banking and discuss our range of services, adapting your style to suit all customer needs.

Our customer first behaviours

Feel what customers feel - We step into our customers’ shoes, using their feedback to understand their needs, so that every decision we make starts and finishes with our customers in mind.

Say it straight - We are brave in speaking out and saying what we think – honest and direct with good intent.

Push for better - We don’t settle for mediocrity, we challenge the status quo and take responsibility for continuous improvement.

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

The extra you’ll get

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application, we will invite you to the first stage; our online assessments.

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