Customer Payment Solutions Lead

Connected Local Government; Chelmsford; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Chelmsford is seeking a Customer Payment Solutions Lead on a part-time, temporary basis. You will be responsible for payment processing, allocating and reconciling payments, and addressing issues with the Income Management system. The role requires occasional on-site presence after training. This position is well-suited for individuals with experience in financial operations looking to contribute to local government initiatives. Apply via the Working for Essex website.

Qualifications

• Experience in payment processing and reconciliation tasks.
• Understanding of Income Management systems.
• Strong troubleshooting abilities.

Responsibilities

• Import bank statements and allocate payments.
• Troubleshoot issues with the Income Management system.
• Run reports and manage the mailbox.

Skills

Payment processing

Reconciliation

Troubleshooting

Income Management systems

Job description

Overview

Customer Payment Solutions Lead (Business Support) - Epping Forest District Council

30 Hours per Week

Part-Time, Temporary

Up to 11 Month Contract

£15 per hour PAYE / £19.21 Umbrella

Closing Date: Thursday 29th January 2026

Essex County Council (ECC) are delighted to be supporting Epping Forest District Council to recruit a Customer Payment Solutions Lead on a part-time, temporary basis.

Due to the nature of this role, the successful candidate will be required to be on-site 1 day per month after an initial training period.

Responsibilities

• Import of bank statement
• Allocation and reconciliation of payments
• Importing files to Income Management system
• Project work for Income Management system - planned upgrades, system testing, checking imports/exports
• Troubleshooting issues with the Income Management system, raising cases with supplier and following up
• Issuing refunds
• Covering calls and taking telephone payments
• Processing cheques
• Running reports
• Mailbox management
• End of day tasks - saving files, checking imports and exports

These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the postholder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email [e-mail]