Customer Operations Lead: Drive Service Excellence

Huws Gray Group; Wales; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading construction supply firm in the UK is seeking a Customer Operations Manager to oversee operational management and enhance customer service delivery. The role involves working closely with sales teams, managing portfolios of customers, and ensuring compliance with policies. Candidates must have strong operational experience, a customer-focused mindset, and the ability to build relationships with senior stakeholders. Attractive perks include a holiday package, a bonus scheme, and professional development opportunities.

Benefits

23 days' holiday plus bank holidays

Company bonus scheme

Contributory pension and life assurance

Discounts on high street retailers

Colleague discount across group brands

Training and development programmes

Qualifications

• Strong operational experience in customer operations management.
• Ability to work collaboratively as part of a team to achieve goals.
• Skilled at building relationships with senior stakeholders.

Responsibilities

• Manage ongoing operational tasks for a portfolio of customers.
• Ensure compliance with Health & Safety policies in operations.
• Resolve invoice queries and monitor outstanding debt.

Skills

Customer-focused mindset

Strong operational experience

Commercial awareness

Ability to work collaboratively

Skilled at building relationships at a senior level

Job description

A leading construction supply firm in the UK is seeking a Customer Operations Manager to oversee operational management and enhance customer service delivery. The role involves working closely with sales teams, managing portfolios of customers, and ensuring compliance with policies. Candidates must have strong operational experience, a customer-focused mindset, and the ability to build relationships with senior stakeholders. Attractive perks include a holiday package, a bonus scheme, and professional development opportunities.