Customer Liaison Officer

Alpha Scientific Ltd; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading scientific company in Slough is seeking an entry-level Customer Service and Administrative representative. You will be responsible for managing customer queries, ensuring timely communication, and maintaining quality standards. Ideal candidates have excellent communication skills, are team players, and pay attention to detail. This full-time role offers benefits including a matched pension contribution and life assurance.

Benefits

20 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Genuit sharesave scheme

Qualifications

• Must have excellent communication skills to liaise with customers.
• Teamwork and an open, honest character are essential.
• Good eye for detail and understanding of business processes is necessary.

Responsibilities

• Be the face of Alpha Scientific and address customer queries in a timely manner.
• Liaise with customers regarding water samples and queries.
• Maintain communication with customers and deliver consumables.
• Assist in managing the sample log and registration.
• Ensure the highest work standards are maintained.
• Work alongside management to deliver exceptional service.
• Be responsible for client communications via calls and emails.
• Timely dispatch of internal and external reports.
• Maintain quality data records.

Skills

Excellent communication skills

Ability to work in a team

Attention to detail

Job description

Base pay range

Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.

We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.

Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.

Responsibilities

• To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
• To liaise with customers regarding water samples and customer queries.
• Ensure clear communication with customers regarding requests and deliver consumables to customers.
• Assistance in the day to day management of the sample log and registration.
• Ensuring all work is carried out to the highest standard.
• Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
• Be responsible for all client queries, calls, emails and respond in a timely manner.
• Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
• Ensuring all necessary records and quality data are maintained.

Working hours: 5 days/week – 37.5 hours/week – Rotational shifts.

The Person

• To have excellent communication skills, and to be confident when dealing with customers.
• To be able to work well in a team, with an open, honest and approachable character.
• To have a good eye for detail and understand fully the business processes.

The Benefits

• 20 days holiday
• Pension contribution matched up to 8%
• Life Assurance 3x base salary
• Genuit sharesave scheme

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Medical and Diagnostic Laboratories and Water, Waste, Steam, and Air Conditioning Services