Customer Host

White Stuff Limited; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A retail brand in the UK is seeking a Customer Host to deliver an amazing customer experience and engage effectively with customers in a dynamic retail environment. The ideal candidate will be passionate about retail and fashion and will thrive in a team-oriented atmosphere. This part-time position is based in Newark-On-Trent and requires weekend availability. It offers excellent benefits including a quarterly bonus opportunity and employee discounts.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday per annum

50% product discount

BUPA Dental Insurance

Pension Contribution

Qualifications

• Passion for providing excellent customer experience.
• Ability to inspire and work within a team environment.
• Familiar with retail KPIs and customer service principles.

Responsibilities

• Deliver an amazing customer experience on the high street.
• Engage customers and manage in-store operations.
• Support with product presentation and maintain visual standards.

Skills

Passion for Retail and Fashion

Teamwork

Customer engagement

Job description

Job Overview

Role: Customer Host

Company: White Stuff

Contract: 4 hours per shift; weekend availability may be required.

Employment type: Part-time

Location: Newark-On-Trent, England, United Kingdom

About White Stuff

White Stuff was established in 1985 through a simple idea. The brand has grown to include shops and concessions in the UK and internationally, selling women’s and men’s clothing, accessories and homeware. Our original prints (designed in house), intricate details and considered design touches reflect our personality and make us distinctly subtle. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, like-minded and not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who You Are

You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.

Primary Objective of the Job

Ensure we are the best on the high street for delivering an amazing customer experience.

What You’ll Be Doing

You’ll report to the Shop Manager and sit within our Retail team.

Responsibilities

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in-store.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.

Shop Operations

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
• Supporting in-stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling Ship from Store and Click + Collect processes.

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

EEO Statement

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

Job Details

Seniority level: Entry level

Job function: Customer Service

Industries: Retail Apparel and Fashion