Customer Growth Manager — Remote/Hybrid + Stock Options

Methodfi; City of London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A forward-thinking customer growth company in London is seeking an experienced Customer Success Manager to drive customer outcomes and renewals. The role requires a strong technical aptitude, excellent communication skills, and experience in a SaaS environment. You will partner with customers to ensure their success while collaborating with internal teams. The position offers a salary of £60,000 - £75,000 plus benefits like flexible working and generous stock options.

Benefits

27 days holiday

Generous stock options

Private health insurance

Wellness allowance

Annual learning & development budget

Flexible working model

Qualifications

• Experience in Customer Success or Account Management in a SaaS environment.
• Proven track record in achieving commercial targets including renewals.
• Ability to learn complex software quickly and explain technical concepts simply.

Responsibilities

• Drive customer outcomes and manage success plans.
• Act as a product and technical expert for customers.
• Collaborate with Product, Engineering, and Sales teams.

Skills

Customer Success Management

Technical Aptitude

Communication Skills

Project Management

Job description

A forward-thinking customer growth company in London is seeking an experienced Customer Success Manager to drive customer outcomes and renewals. The role requires a strong technical aptitude, excellent communication skills, and experience in a SaaS environment. You will partner with customers to ensure their success while collaborating with internal teams. The position offers a salary of £60,000 - £75,000 plus benefits like flexible working and generous stock options.