Customer Experience Pro – Retail Banking (Stockport)

ISBAN - Grupo Santander; Stockport; On-site; GBP 24,000; Full time

Job summary

A leading banking institution is seeking a Customer Experience Advisor for its Stockport branch. This role involves acting as the first point of contact for customers, assisting with transactions, and building strong relationships. Candidates should have a passion for customer service and the ability to communicate effectively. Flexibility in a multi-skilled environment is crucial. The position offers a starting salary of £24,000 plus benefits, including a pension contribution and well-being support.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Pension contribution up to 12.5%

Protection for family and illness

Wellbeing programs

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customer satisfaction.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions for customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexible approach

Job description

A leading banking institution is seeking a Customer Experience Advisor for its Stockport branch. This role involves acting as the first point of contact for customers, assisting with transactions, and building strong relationships. Candidates should have a passion for customer service and the ability to communicate effectively. Flexibility in a multi-skilled environment is crucial. The position offers a starting salary of £24,000 plus benefits, including a pension contribution and well-being support.