Customer Experience Officer - Contact Centre

Taituarā Resource Management Reference Group; Cambridge; On-site; GBP 28,000 - 34,000; Full time

Job summary

A public sector organization in Cambridge is seeking a Customer Experience Officer for their Contact Centre. In this full-time role, you will ensure outstanding customer experiences by effectively handling inquiries and service requests. The ideal candidate is an experienced, empathetic professional with a proactive mindset. The organization offers a supportive work environment, extensive professional development opportunities, and attractive benefits including additional leave and discounted health services.

Benefits

Supportive environment

Professional development opportunities

4 weeks of annual leave plus 3 additional days

Discounted gym memberships

Life and medical insurance

Qualifications

• Experienced and empathetic customer service professional.
• Ability to navigate computer systems confidently.
• Proactive mindset and approach.

Responsibilities

• Create positive, memorable experiences through communication.
• Handle applications and service requests accurately.
• Draft clear responses to customer inquiries.
• Resolve issues on first contact with empathy.
• Prioritize tasks while maintaining quality.

Skills

Customer service experience

Tech-savvy

Problem-solving

Detail-oriented

Team player

Job description

Customer Experience Officer - Contact Centre

• Cambridge-based, permanent & full‑time (40 hours per week).
• Grow your career with our Learning Journey framework – gain new skills and increase your remuneration as you develop.
• Join a supportive team with a dedicated Customer Experience Trainer.
• Contribute to our community by delivering exceptional customer experiences.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast‑paced environment where no two days aremind the same? Waipā District Council has an exciting opportunity for you to make a difference in our community as a Customer Experience Officer – Contact Centre!

About the role

As a Customer Experience Officer in our Contact Centre, you'll play a pivotal role, and your key responsibilities will include:

• Creating positive, memorable experiences through exceptional verbal and written communication.
• Handling applications, service requests, and payment transactions accurately and efficiently.
• Drafting clear, concise, and professional responses to customer enquiries.
• Personalising customer interactions and resolving on first contact with empathy and expertise.
• Prioritising tasks seamlessly while maintaining a high standard of quality.

About you

You'll excel in this role if you are:

• An experienced and empathetic customer service professional.
• Tech‑savvy, with the ability to navigate computer systems confidently.
• A detail‑oriented problem‑solver with a proactive mindset and approach.
• An agile team player who thrives in a fast‑paced environment.

What we offer

At Waipā District Council, we care about our team's growth and wellbeing. Here's what you can look forward to:

• Supportive Environment: Work alongside an engaged, fun, and hardworking team.
• Professional Development: Comprehensive training and career growth opportunities.
• Free parking at our offices.
• 4 weeks of annual leave, plus 3 additional leave days over Christmas.
• An extra week of leave after 5 years of service.
• Access to discounted gym memberships, online wellness resources, and life and medical insurance.

Apply today!

Take the first step toward a rewarding career. If you're ready to make a real:last difference and grow with us, we'd love to hear from you!

Application Closing Date

Monday, 26 January 2026 at 10:00pm.