Customer Experience Officer - Contact Centre

Find Your Place; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local organization in Cambridge is seeking a Customer Experience Officer for their Contact Centre. In this role, you will deliver exceptional service, manage customer inquiries, and enhance user experiences in a dynamic environment. Ideal candidates are empathetic and tech-savvy team players. Offers include a supportive team culture, professional development, free parking, and generous annual leave. Join us to make a difference in the community and grow in your career.

Benefits

Comprehensive training

4 weeks of annual leave

Additional leave days

Gym membership discounts

Life and medical insurance

Qualifications

• Experience in customer service is essential.
• Confident in navigating computer systems.
• Detail-oriented and proactive mindset.

Responsibilities

• Create memorable customer experiences through communication.
• Handle applications and service requests efficiently.
• Draft clear and concise responses to inquiries.
• Personalize interactions and resolve issues promptly.
• Maintain high-quality standards in task prioritization.

Skills

Empathy

Communication

Problem-solving

Technical proficiency

Teamwork

Job description

Customer Experience Officer - Contact Centre

• Cambridge-based, permanent & full-time(40 hours per week).
• Grow your careerwith our Learning Journey framework -gain new skills and increase your remunerationas you develop.
• Join asupportive teamwith a dedicated Customer Experience Trainer.
• Contribute to our community by delivering exceptional customer experiences.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Waipā District Council has an exciting opportunity for you to make a difference in our community as aCustomer Experience Officer - Contact Centre!

About the role

As a Customer Experience Officer in our Contact Centre, you'll play a pivotal role, and your key responsibilities will include:

• Creating positive, memorable experiences through exceptional verbal and written communication.
• Handling applications, service requests, and payment transactions accurately and efficiently.
• Drafting clear, concise, and professional responses to customer enquiries.
• Personalising customer interactions and resolving on first contact with empathy and expertise.
• Prioritising tasks seamlessly while maintaining a high standard of quality.

About you

You'll excel in this role if you are:

• An experienced and empathetic customer service professional.
• Tech-savvy, with the ability to navigate computer systems confidently.
• A detail-oriented problem-solver with a proactive mindset and approach.
• An agile team player who thrives in a fast-paced environment.

What we offer

At Waipā District Council, we care about our team's growth and wellbeing. Here's what you can look forward to:

• Supportive Environment:Work alongside an engaged, fun, and hardworking team.
• Professional Development:Comprehensive training and career growth opportunities.
• Free parking at our offices.
• 4 weeks of annual leave, plus 3 additional leave days over Christmas.
• An extra week of leave after 5 years of service.
• Access to discounted gym memberships, online wellness resources, and life and medical insurance.

Apply today!

Take the first step toward a rewarding career. If you're ready to make a real difference and grow with us, we'd love to hear from you!

Application Closing Date: Monday, 26 January 2026 at 10:00pm.