Customer Experience Lead - Clean Energy Sales Support

Geopura Ltd.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions company based in the UK is seeking a Customer Experience Executive to support its Sales team. This role involves managing customer inquiries across various channels, building strong customer relationships, and utilizing CRM software for documentation and lead management. The ideal candidate should have excellent communication and analytical skills, with experience in customer service or administrative roles. This position offers career growth potential in a rapidly expanding company focused on clean energy solutions.

Benefits

Annual Bonus Scheme

Up to 8% matched pension contribution

25 days holiday plus Bank Holidays

Enhanced family leave pay

Private healthcare and dental cover

Death in Service Benefit at 4x base salary

Employee Assistance Programme

Bike2Work Scheme

Qualifications

• Experience in customer service or administrative roles.
• Ability to manage customer interactions effectively.
• Skills in data analysis and survey review.

Responsibilities

• Support incoming enquiries through various channels.
• Assist Sales Team with administrative tasks.
• Create strong relationships with customers and ensure satisfaction.
• Record and manage customer interactions in CRM.
• Gather and analyze customer feedback.
• Disseminate monthly emission reports to clients.

Skills

Customer relationship management

Strong communication skills

Analytical skills

Administrative support

Problem-solving

Tools

CRM software

Job description

A leading energy solutions company based in the UK is seeking a Customer Experience Executive to support its Sales team. This role involves managing customer inquiries across various channels, building strong customer relationships, and utilizing CRM software for documentation and lead management. The ideal candidate should have excellent communication and analytical skills, with experience in customer service or administrative roles. This position offers career growth potential in a rapidly expanding company focused on clean energy solutions.