Customer Experience Consultant – In-Branch & Remote

Skipton International Ltd; Metropolitan Borough of Solihull; On-site; GBP 27,000; Full time

Job summary

A leading building society is looking for a Customer Consultant to engage with customers at the Solihull Branch, providing tailored solutions while ensuring a positive experience. The role entails welcoming customers, understanding their needs, and maintaining accurate records. Ideal candidates will possess previous customer service experience, strong communication skills, and a passion for delivering exceptional service. This is a full-time permanent role with a salary of £27,000 per annum plus benefits including an annual bonus and health initiatives.

Benefits

Annual discretionary bonus scheme

25 days annual leave + holidays

Generous pension contributions

Private medical insurance

Employee Assistance Programme

Qualifications

• Previous experience in customer service, banking, or retail.
• Ability to manage time effectively and handle busy situations.
• Passion for delivering exceptional service.

Responsibilities

• Welcome customers in-branch and over the phone.
• Understand customer needs through insightful questions.
• Offer tailored solutions and proactive outreach.

Skills

Customer engagement

Problem-solving

Active listening

Communication

Job description

A leading building society is looking for a Customer Consultant to engage with customers at the Solihull Branch, providing tailored solutions while ensuring a positive experience. The role entails welcoming customers, understanding their needs, and maintaining accurate records. Ideal candidates will possess previous customer service experience, strong communication skills, and a passion for delivering exceptional service. This is a full-time permanent role with a salary of £27,000 per annum plus benefits including an annual bonus and health initiatives.