Customer Experience & Cake Design Assistant

Dougies Goodies; Ballymena; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known bakery in Ballymena is seeking a Customer Service Assistant to provide exceptional service to customers over the phone and email. The role involves processing orders through Shopify and creatively editing images for custom cakes. Ideal candidates will bring excellent communication skills and a passion for customer care. Join the team to create sweet memories together with our delightful products!

Qualifications

• Previous experience in customer service roles is a bonus, but passion for our product and customers is key.
• Familiarity with Shopify or similar e-commerce platforms is advantageous.
• Creative flair and enthusiasm for image editing and design.

Responsibilities

• Assist customers over the phone and via email with enquiries, orders, and feedback.
• Process orders accurately and efficiently using Shopify.
• Handle customer concerns and issues with care.

Skills

Excellent communication skills

Customer service experience

Creative flair

Ability to thrive in fast-paced environments

Tools

Shopify

Job description

A well-known bakery in Ballymena is seeking a Customer Service Assistant to provide exceptional service to customers over the phone and email. The role involves processing orders through Shopify and creatively editing images for custom cakes. Ideal candidates will bring excellent communication skills and a passion for customer care. Join the team to create sweet memories together with our delightful products!