Customer Experience Advisor, Housing & Maintenance

Mears Group; Croydon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing and care services provider in Croydon is seeking a Customer Service Advisor. In this full-time role, you will be the first point of contact for tenants, efficiently managing calls and emails related to repairs and appointments. The ideal candidate will demonstrate exceptional organisational skills and a customer-focused approach while handling various administrative tasks. A strong ability to communicate and work under pressure is essential. The position offers an annual salary of up to £29,500.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Program

Annual Fun Day

Volunteering Leave

Discounts through Mears Rewards

Qualifications

• Experience in a call center environment is appreciated.
• Ability to stay calm under pressure.
• Basic understanding of housing maintenance is desirable.

Responsibilities

• Act as the first point of contact for tenants.
• Handle incoming calls related to repairs.
• Manage email communications and schedule work.

Skills

Strong organisational skills

Communication skills

Interpersonal skills

Attention to detail

Education

NVQ or GCSE in Maths & English

Job description

A leading housing and care services provider in Croydon is seeking a Customer Service Advisor. In this full-time role, you will be the first point of contact for tenants, efficiently managing calls and emails related to repairs and appointments. The ideal candidate will demonstrate exceptional organisational skills and a customer-focused approach while handling various administrative tasks. A strong ability to communicate and work under pressure is essential. The position offers an annual salary of up to £29,500.