Customer Experience Advisor - Financial Services (12-Month FTC)

Canada Life Group; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Representative in Bristol to enhance customer experience and service quality. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work under pressure. Responsibilities include managing enquiries, maintaining records, and resolving complaints. This role offers a competitive salary along with a rewarding benefits package, fostering an inclusive workplace culture and opportunities for personal development.

Benefits

Competitive salary

Pension scheme

Private medical insurance

Life assurance

Personal development opportunities

Qualifications

• Diligent and conscientious in the accuracy of their work.
• Excellent attention to detail.
• Ability to operate in a fast-paced environment.

Responsibilities

• Manage end-to-end processes ensuring compliance with regulations.
• Maintain accurate company records.
• Answer incoming telephone enquiries and document resolutions.
• Investigate and resolve complaints in line with procedures.

Skills

Attention to detail

Customer Service experience

Proactive attitude

Communication skills

Ability to work under pressure

Knowledge of MS Office

Education

5 A*-C GCSEs including English and Maths

Job description

A leading financial services provider is seeking a Customer Service Representative in Bristol to enhance customer experience and service quality. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work under pressure. Responsibilities include managing enquiries, maintaining records, and resolving complaints. This role offers a competitive salary along with a rewarding benefits package, fostering an inclusive workplace culture and opportunities for personal development.