Customer Experience Advisor

DCC plc; Leicester; Hybrid; GBP 27,000; Full time

Job summary

A leading energy supplier in the UK is looking for a Customer Experience Advisor to provide top-notch support to customers, troubleshoot queries, and help with account management. The role offers opportunities for growth within a supportive team while ensuring customer satisfaction. Successful candidates will need experience in problem-solving and a proactive attitude to manage tasks efficiently. Join a dynamic team with great benefits including bonuses and healthcare support.

Benefits

Bonus (OTE of up to £150 a month)

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistance Plan)

Health plans and wellbeing support

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Experience in customer service or related role.
• Ability to manage multiple tasks in a busy environment.
• Strong attention to detail and clear communication skills.

Responsibilities

• Assist customers with account setups and queries.
• Provide energy solutions to various businesses.
• Support and collaborate with team members effectively.

Skills

Customer problem-solving

Multi-tasking

MS Office skills

Clear communication

Negotiation

Numerical proficiency

Job description

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Salary: 26,229.09 + Enhanced OT + Monthly Bonus

Location: Leicester, GB, LE7 1PF

Contract Type: Permanent

Location Type: Hybrid

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.

How you’ll power our business as a Customer Experience Advisor

You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.

What we’ll need from you

• Experience in a role where you’ve worked with your customers to solve their problems
• Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
• Good MS Office skills, and strong attention to detail
• Talent for communicating clearly over the phone and in writing on email and web chat
• The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
• Drive to do right by your customers and your team

What you’ll get from us

• Bonus (OTE of up to £150 a month)
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.