Customer Experience Advisor

Hull Limited.; Hull and East Yorkshire; On-site; GBP 26,000 - 29,000; Part time

Job summary

A prominent educational institution in Hull is seeking a part-time Customer Experience Advisor to enhance the customer service experience within the library. Your role will involve assisting users, conducting tours, and managing administrative duties to improve user engagement. The ideal candidate will possess excellent communication skills, be customer-oriented, and have the ability to work flexibly in a fast-paced environment. This position offers competitive pay and the chance to contribute to a vibrant academic community.

Qualifications

• Excellent communication skills for interacting with library users.
• Ability to work flexibly on various customer-facing tasks.
• Experience in providing customer service in a busy environment.

Responsibilities

• Handle customer inquiries and explain library services.
• Provide proactive support to library users.
• Conduct tours and presentations within the library.
• Administer borrowing and returning of printed materials.

Skills

Communication skills

Customer service orientation

Flexibility

IT skills

Teamwork

Job description

Customer Experience Advisor page is loaded## Customer Experience Advisorremote type: Not Eligible for Agile Workinglocations: Cottingham Road Campustime type: Part timeposted on: Posted 7 Days Agotime left to apply: End Date: January 4, 2026 (16 days left to apply)job requisition id: JR100731Salary£26,707.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you’ll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this updateThe Customer Experience & Insight Team is responsible for the provision of all frontline services within the Brynmor Jones Library on the Hull campus. The library is at the heart of the academic life of the University. It also includes an art gallery and exhibition space.There are over 30 staff in the Customer Experience & Insight Team, and they are all involved in providing services and supporting users in an often-busy environment. The post of Customer Experience Advisor involves continual interaction with users of the library, as well as of the art gallery and exhibition space. This is not a job where there is any opportunity to read the books, work in a quiet corner or contemplate literature. It is a job where you can have a significant impact on the student experience, have the satisfaction of helping people to learn, and contribute directly to the success of the University.Specific Duties and Responsibilities of the postThe post holder will work as part of a team whose overall purpose is to provide a customer experience that is as inspirational as the building itself. You will be required to work flexibly on a variety of tasks, most of which involve communication with library users and colleagues. You will be working throughout the library building, ready at all times to provide help and support in the use of the library and its facilities, including its extensive IT facilities.The job also involves a variety of administrative tasks, and some physical work such as shelving books, manual handling, pushing trolleys, reaching high and low shelves, and using lifts.Customer Experience Advisors work within a specified framework of duties and a rota specifying their location in the building but are expected to organise their time and prioritise their activities in line with customer needs and without continual supervision.Main duties• Handles customer enquiries through multiple channels, explaining library services, procedures and regulations to users of the library, giving advice and guidance to users of the library on finding information resources in both print and electronic form, and assisting them in the use of IT equipment and standard Microsoft Office applications• Is highly visible to customers, providing a proactive, flexible support service• Conducts and delivers tours and presentations within the library• Provides information on the collections, exhibitions and events located in the library’s art gallery and exhibition space• Uses mobile technology to perform administrative tasks and provide mobile support to customers• Supports new team members and student volunteers by providing training and through buddying and mentoring programmes• Ensures good management of the library’s printed collections through reshelving, shelf tidying and relocation of stock.• Ensures that equipment in the library is in working order and reports faults as necessary• Administers the borrowing and returning of printed materials• Carries out a range of routine administrative duties• Promotes the cleanliness of the building by managing building policies and rubbish in the moment.• Provide feedback, suggestions, and collaboration on various projects to improve both the staff and customer experience and participates in project groups.• Helps to manage fire safety in the event of an evacuation.Pay Band 4 - £26,707.00 - £28,778.00 per annum pro rataPart time - 30 hours per week.Permanent roleApplicants can submit a CV and cover letter in the Resume/Cover letter section of the online application form.If you would like to be part of our future or have any queries, then please get in touch today - [e-mail]### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match