Customer Enablement Manager - Figma Weave

The Design Project; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A software company in London is seeking a Customer Enablement Manager to manage customer adoption and drive product success. The role requires a bachelor’s degree and 4+ years in customer-facing SaaS roles. Candidates should excel in communication, stakeholder management, and training delivery. Experience with design tools like Figma is preferred. The salary ranges from £60,000 to £90,000 and benefits include comprehensive health coverage, retirement savings, and generous paid time off. Hybrid working arrangement offered.

Benefits

Comprehensive health coverage

Retirement savings plan

Generous paid time off

Professional development stipend

Equity opportunities

Parental leave

Wellness programs

Onboarding support

Qualifications

• 4+ years of experience in customer-facing SaaS roles.
• Proven track record managing a portfolio of enterprise accounts.
• Strong consultative mindset with diagnostic ability.

Responsibilities

• Manage the adoption journey for large customers maximizing value from Figma Weave.
• Develop tailored enablement strategies driving product adoption and success.
• Build trusted relationships with stakeholders across all levels.

Skills

Customer Success Management

Customer Enablement Strategy

Excellent Communication

Problem-Solving

Stakeholder Management

Cross-Functional Collaboration

Education

Bachelor’s degree in Business, Marketing, Communications, or Design

Tools

Figma

Job description

Customer Enablement Manager - Figma Weave (London, United Kingdom)

Figma • Full-time • London, United Kingdom

Job Title: Customer Enablement Manager – Figma Weave
Company: Figma
Location: London, England, United Kingdom
Job Type: Full-time
Category: Customer Enablement / Customer Success
Date Posted: January 16, 2026
Experience Level: Mid-Senior Level (4+ years)
Remote Status: Hybrid

Responsibilities

• Manage the adoption journey for large, commercial, and enterprise customers to maximize value realization from the Figma Weave platform.
• Develop and execute tailored enablement strategies that drive product adoption, identify new use cases, and support long‑term customer success.
• Build trusted relationships with stakeholders across all levels, from individual contributors to senior leadership.
• Collaborate cross‑functionally with account teams and technical specialists to deliver a seamless customer experience.
• Design and deliver scalable live training sessions, leveraging product expertise and customer data.

Qualifications

Education: Bachelor’s degree preferred in Business, Marketing, Communications, Design, or a related technical discipline.

Experience:

• 4+ years of progressive experience in customer-facing SaaS roles.
• Proven track record managing a portfolio of enterprise or commercial accounts.
• Strong consultative mindset with ability to diagnose challenges and propose solutions.

Required Skills:

• Customer Success Management – managing lifecycles and driving value realization.
• Customer Enablement Strategy – designing comprehensive enablement programs.
• Consultative Approach – diagnosing challenges and leveraging product capabilities.
• Excellent Communication – articulate complex concepts clearly to diverse audiences.
• Stakeholder Management – build and maintain trusted relationships.
• Training & Presentation Delivery – deliver impactful workshops and sessions.
• Problem‑Solving – identify root causes and develop effective resolutions.
• Cross‑Functional Collaboration – work effectively with Sales, Product, and Engineering.

Preferred Skills:

• Figma Product Proficiency – hands‑on experience with design collaboration tools.
• UX/UI Design Principles – understanding of design fundamentals.
• Design Operations (Design Ops) – knowledge of workflow best practices.
• Frontend Development Concepts – familiarity with frontend technologies.
• Data Analysis & Reporting – analyzing customer usage data to inform strategy.

Salary Range

£60,000 – £90,000 per year (London, United Kingdom)

Benefits

• Comprehensive health coverage (medical, dental, vision)
• Retirement savings plan (company match)
• Generous paid time off (vacation, sick leave, public holidays)
• Professional development stipend – training & conferences
• Equity opportunities
• Parental leave – paid
• Wellness programs (gym, mental health support)
• Hybrid work flexibility
• Onboarding support – in‑person

Working Hours

Full‑time, approximately 40 hours per week with hybrid arrangement and some flexibility for global customer time zones.

Application Requirements

Candidates should have 4+ years of experience in customer‑facing roles such as Customer Success or Account Management, with strong communication skills and a customer‑first approach. Experience with design tools or a background in UX/UI is a plus.