Customer Complaints Advisor

Yu Energy; Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing energy service provider in Leicester is seeking a Customer Complaints Advisor to join their expanding Customer Success Team. The ideal candidate should have at least 3 years of customer service experience, with 1 year in a complaints department. Responsibilities include managing complaints, communicating with customers, and ensuring timely resolutions. The role offers excellent career development opportunities and a variety of employee benefits including annual leave, learning opportunities, and more.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Qualifications

• 3 Years Customer Service experience required with minimum of 1 year in a complaints department.
• Experience in the energy industry is desirable.

Responsibilities

• Manage complaints effectively from beginning to end.
• Communicate effectively with customers and colleagues.
• Deal with complex complaints and customer escalations.

Skills

Effective decision-making skills

Customer service experience

Excellent communication skills

Analytical skills

Team collaboration

Job description

Customer Complaints Advisor

Department: YUR - 2090 - Complaints

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Complaints Manager

Compensation: £24,500 - £26,000 / year

Description

Reports to: Complaints Manager

Location: Leicester Office LE3

Working hours: Monday to Friday, 37.5 hours a week

Based in Leicester, we are looking to expand our Customer Success Team due to continued success & growth and have created an exciting opportunity for an experienced Complaints Advisor, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.

Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career pathway.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Manage complaints from beginning to end with a passion for resolving issues.
• Communicate with our customers and Yü Energy colleagues both in writing and verbally.
• Dealing with complex complaints and customer escalations.
• Ensuring that all work is managed and completed within agreed timescales.
• Proactive in highlighting any issues and proposing solutions.
• Able to identify and report on the root cause of complaints.
• The management of complaints referred to the Ombudsman Services and EHU

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage a changing workload.
• Experienced – you’ve worked in the energy industry previously
• Practiced – 3 Years Customer Service experience required with a minimum of 1 year in a complaints department. Energy experience is desirable.
• Great communicator – you have first-rate communication and interpersonal skills
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed