Customer-Centric Service Advisor - Maternity Cover

BMW; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Ipswich is seeking a dedicated Service Advisor (Maternity Cover) to enhance customer experiences. This role requires excellent communication, customer service skills, and a valid UK driving licence. As a Service Advisor, you will engage with customers, keeping them informed about vehicle repairs while promoting additional services. The position offers attractive rewards including 33 days of leave, gym discounts, and car purchasing incentives.

Benefits

33 days’ annual leave

Retail discounts

Gym discounts

Car discounts

Flexible pension scheme

Family-friendly policies

Wellbeing programme

Colleague recognition system

Qualifications

• Ability to effectively communicate with customers and colleagues.
• Experience in customer service and meeting targets.
• Licensed driver in the UK.

Responsibilities

• Engage customers warmly and professionally.
• Update customers on vehicle repair progress.
• Promote additional services and repairs.
• Schedule workshops efficiently.
• Maintain customer records accurately.

Skills

Excellent communication skills

Customer service experience

Upselling skills

Time management

Target driven experience

Valid UK driving licence

Job description

A leading automotive company in Ipswich is seeking a dedicated Service Advisor (Maternity Cover) to enhance customer experiences. This role requires excellent communication, customer service skills, and a valid UK driving licence. As a Service Advisor, you will engage with customers, keeping them informed about vehicle repairs while promoting additional services. The position offers attractive rewards including 33 days of leave, gym discounts, and car purchasing incentives.