Customer Care Specialist (12 Month FTC)

Sally Beauty; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading beauty retailer in Glasgow is seeking a Customer Care Specialist for a 12-month fixed-term contract. You will assist customers via phone and email, ensuring their concerns are resolved effectively. Ideal candidates will have around 2 years of customer service experience and excellent communication skills. Join a dynamic team dedicated to an inclusive culture and making a positive impact in the beauty industry.

Qualifications

• Around 2 years' experience in a customer service or contact centre role.
• Genuine love of helping people.
• Familiarity with customer service systems.

Responsibilities

• Help customers by phone and email with questions, orders, and feedback.
• Investigate and resolve issues with empathy and fairness.
• Keep clear and accurate records of every interaction.
• Work with other teams to find the right solutions.
• Share customer insights to help improve services.

Skills

Excellent communication skills

Empathy

Problem-solving

Ability to work independently

Tools

Microsoft Office tools

Job description

Customer Care Specialist (12 Month FTC) at Sally Europe

Location: Glasgow, Scotland, United Kingdom

We’re on the lookout for a Customer Care Specialist who loves helping others. In this role, you’ll be the friendly voice and problem‑solver for our customers—making sure every interaction leaves them feeling valued and supported.

Responsibilities

• Help customers by phone and email with questions, orders, and feedback.
• Investigate and resolve issues with empathy and fairness.
• Keep clear and accurate records of every interaction.
• Work with other teams—Operations, Legal, etc.—to find the right solutions.
• Share customer insights to help us continually improve.

Requirements

• Around 2 years’ experience in a customer service or contact centre role.
• Excellent communication skills—confident, friendly, and clear.
• A genuine love of helping people.
• The ability to work independently and take ownership of your work.
• Familiarity with customer service systems and Microsoft Office tools.

(Bonus if you’ve worked in a commercial or retail environment—or just have a passion for the beauty industry!)

Benefits & Culture

At Sally Europe, we live by our values: Be Yourself. Be Bold. Be an Owner. Be an Inspiration. Be Part of Something Bigger. We believe that when people feel empowered to be themselves, they do their best work. We’ll support you to grow, challenge the norm, and create experiences that leave a lasting impact.

We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to “add colour to the world,” we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.

Apply now and be part of something brilliant.