Customer Care & Quality Assurance Coordinator

Barratt Developments plc; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK home builder is seeking a dedicated Customer Care professional to ensure home buyers receive top-quality support post-purchase. In this role, you will handle customer queries, manage complaints, and liaise with various departments to resolve issues efficiently. Strong communication skills, relevant experience in administration, and a quality-driven mindset are essential for success. The position offers competitive bonuses, private medical cover, and comprehensive benefits.

Benefits

Competitive Bonus Scheme

Private Medical Cover

26 days’ holiday

Qualifications

• Proven track record in a secretarial or administrative role.
• Experience in a fast-paced customer service setting is essential.
• Strong written and verbal communication skills.

Responsibilities

• Ensure compliance with SHE policies and prioritize team safety.
• Handle customer issues professionally and in a timely manner.
• Liaise with various teams to resolve customer concerns.

Skills

Excellent communication skills

Intermediate to advanced MS Office proficiency

Ability to multi-task

Team player

Time management

Assertiveness

Education

Experience in professional administration role

Experience in customer service environment

Job description

A leading UK home builder is seeking a dedicated Customer Care professional to ensure home buyers receive top-quality support post-purchase. In this role, you will handle customer queries, manage complaints, and liaise with various departments to resolve issues efficiently. Strong communication skills, relevant experience in administration, and a quality-driven mindset are essential for success. The position offers competitive bonuses, private medical cover, and comprehensive benefits.