Customer Assistant - Instore Bakery

Marks & Spencer Plc; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Oxford is looking for a Customer Assistant to join their Bakery section. In this role, you will be responsible for delivering excellent customer service, ensuring products are readily available, and using digital tools to enhance customer experiences. The ideal candidate should demonstrate a strong passion for baking, a commitment to teamwork, and the flexibility to thrive in a dynamic retail environment. Enjoy working in a supportive, inclusive atmosphere where everyone is welcome.

Benefits

Inclusive workplace culture

Training and development

Flexibility in working hours

Qualifications

• Passionate about baking and bakery products.
• Ability to work effectively in a team.
• Flexibility to adapt to a dynamic retail environment.

Responsibilities

• Deliver excellent customer service on the shop floor.
• Maintain cleanliness and stock levels in the store.
• Engage with customers and understand their needs.
• Utilize digital tools to enhance the customer experience.

Skills

Customer service

Digital confidence

Communication skills

Flexibility

Team player

Job description

Work Pattern

Week 1
Mon 05:30-13:30
Tues 05:30-13:30
Fri 05:30-13:30
Sat 05:30-13:30

Week 2
Sun 05:30-13:30
Mon 05:30-13:30
Tues 05:30-13:30
Fri 05:30-13:30

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between অফ 06:00.

Join our team at M&S as a Customer Assistant in our Bakery section, where you’ll become a champion of our delicious baked goods. We’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

• At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

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• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor andाधिकारी on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s neverpitch ice ez to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.