Customer Assistant & Bra Fitter

Marks & Spencer Plc; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant to deliver a great shopping experience in the Fashion, Home & Beauty section. This role demands a passion for customer service, with responsibilities including assisting customers, maintaining store presentation, and achieving sales targets. Candidates should demonstrate strong communication skills and the ability to adapt quickly to meet customer needs, while also utilizing digital tools to enhance their service. Join a dynamic team and be part of transforming customer experiences.

Qualifications

• Passionate about helping customers feel their best.
• Committed to delivering excellent work with great attention to detail.
• Ready to adapt to changing situations and meet the customers' needs.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring products are stocked.
• Monitor and deliver on daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Adaptability

Job description

Working Pattern

Week 1

Sun 11:00-17:30
Mon 10:30-19:30
Wed 10:30-19:30
Thurs 10:30-19:30
Fri 10:30-19:30

Week 2

Mon 13:30-19:30
Wed 10:30-19:30
Thurs 10:30-19:30
Fri 10:30-19:30
Sat 10:30-19:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.

Key Responsibilities

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
• Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five‑star service.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.

If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.