Customer & Trading Manager

Sainsbury's Supermarkets Ltd; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Plymouth is looking for a Customer and Trading Manager for night shifts. The role involves leading replenishment activities, managing store operations overnight, and ensuring high standards for customer service. Ideal candidates will have experience in a fast-paced environment, strong leadership skills, and the ability to manage employee relations. This position offers a competitive salary, with additional rewards including bonuses, discounts, and wellbeing support.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching scheme

Wellbeing support

Colleague networks for support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Track record of delivering excellent customer service.
• Experience in a fast-paced, customer-facing environment.
• Proven ability to lead teams effectively.

Responsibilities

• Lead a team overnight for replenishment activities.
• Run full store operations during the night shift.
• Ensure high standards are maintained for morning readiness.

Skills

Experience in leading a team

Customer service skills

Ability to manage employee relations

Operational leadership skills

Ability to work nights

Job description

Customer and Trading Manager - Nightshift

Full‑time, Permanent, Retail Manager at Marsh Mills Store, Plymouth Road, Plymouth, Devon, PL3 6RL.

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

Shift hours

Full availability across the week is required.

Night shift: 22:00 – 08:00.

What you’ll be doing

• Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
• Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we’re ready to serve our customers.
• Managing people, including performance, capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full‑time hours over 4 nights, plus a £4,500 premium on top of your base salary (nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager

• Comfortable with nightshift working and adaptable to the physical and mental impact of shift patterns, providing a safe and healthy environment for the team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilient to deal with both mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee‑relations issues.
• Leads operations and is comfortable doing so alone in the absence of senior management.
• Puts inclusivity at the heart of everything they do.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills – taking responsibility for store operations in the absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee‑relations issues, including performance and absence management.
• Desirable – has worked night shifts in a high‑volume, operational environment, adapting to demands and creating a safe, supportive atmosphere for the team during out‑of‑hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our performance and yours.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and team effectively. Our internal colleague networks ensure true representation for everyone, and we celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Closing date: 13 February 2026

Requisition ID: 400046146