Customer and Consultant Care Advisor

Neal's Yard Limited; Gillingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading natural remedies company in the UK is seeking a Customer & Consultant Care Advisor. The role involves supporting customers and consultants through exceptional service and relationship building. Candidates should have at least two years of customer service experience, excellent communication skills, and proficiency in IT. This full-time position offers a minimum of 3 days in the office with generous employee benefits including discounts and annual leave.

Benefits

Generous employee discount

Casual dress

Company pension

Subsidised Canteen

Free on-site parking

Long service benefits

Paid community days

25 days annual leave plus Bank Holidays

Employee Assistance Programme

Qualifications

• Two years proven experience in a customer care or service role.
• Strong written and spoken English skills.
• Proficiency in IT, especially MS Office.

Responsibilities

• Respond to inquiries professionally via phone and ticketing systems.
• Resolve queries and manage orders and returns.
• Build relationships and handle complaints efficiently.

Skills

Customer service experience

Organisational skills

Friendly telephone manner

Strong written and spoken English

IT proficiency

Resilience

Ability to build rapport

Education

Interest or qualification in complementary therapy

Tools

MS Office

Job description

Become part of our supportive and values-driven team where your contribution truly matters
Fixed Term Contract until 31st March 2026

As our Customer & Consultant Care Advisor, you’ll play a vital dual role in supporting both our customers and consultants. Your excellent interpersonal skills will ensure every interaction is friendly, informed, and professional. From resolving queries to managing orders and returns, your efforts will make a real difference.

You’ll be super organised, calm under pressure, and passionate about delivering exceptional service? With a knack for building relationships and love for working in fast-paced environments, this is your chance to shine!

You’ll be responding to inquiries professionally via phone and ticketing systems, sharing accurate product knowledge and handling complaints efficiently. You'll also be tracking orders, liaising with couriers, third-party services and becoming an expert in our Gift Card and Loyalty Schemes.

At Neal’s Yard Remedies, we believe in nurturing both our customers and our people. Are you ready to do what you do best in acompany that’s all about care and quality? You’ll be helping us deliver outstanding service every day!

What you’ll have:

• Two years proven experience in a customer care or service role with a track record of delivering exceptional support.
• Excellent organisational skills and the ability to juggle priorities.
• A friendly, courteous, and professional telephone manner.
• Strong written and spoken English skills.
• Proficiency in IT, especially MS Office (Word, Outlook, Excel).
• Calm, patient, and helpful in challenging situations.
• An innate ability to build rapport, particularly with customers.
• Personal resilience to handle demanding interactions.
• A strong interest or qualification in complementary therapy is encouraged.

The Details:

• Full-time role: 35 hours/week, Monday to Friday.
• One Saturday in four (with a day off in lieu).
• Based at our beautiful eco-factory, in Gillingham, Dorset, with hybrid working. A minimum of 3 days a week in the office.

What you’ll get:

• Generous employee discount
• Casual dress
• Company pension
• Subsidised Canteen
• Free on-site parking
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays
• Employee Assistance Programme