Cruise Operations Lead

Associated British Ports; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major UK port operator is seeking a Cruise Manager in Southampton. This role involves coordinating cruise operations, ensuring safety and customer satisfaction, and leading a team to deliver high operational standards. Ideal candidates will have a background in logistics, strong leadership skills, and flexibility to work during cruise operations. A competitive salary and extensive benefits package, including a contributory pension and private healthcare, are offered.

Benefits

Competitive salary

Contributory pension

Private healthcare

Employee Assistance Program

Training and development opportunities

Qualifications

• Background in a fast‑paced operational environment (shipping, logistics, ports, cruise or similar).
• Highly organised, self‑motivated and confident making decisions under pressure.
• Willing to work flexibly, including outside normal hours during cruise operations.

Responsibilities

• Lead and facilitate the safe and efficient cruise calls across assigned terminals.
• Act as a liaison with cruise customers and internal teams.
• Manage terminal housekeeping and operational readiness.

Skills

Operational planning

Customer service

Leadership

Health & Safety awareness

Communication

Organizational skills

Job description

A major UK port operator is seeking a Cruise Manager in Southampton. This role involves coordinating cruise operations, ensuring safety and customer satisfaction, and leading a team to deliver high operational standards. Ideal candidates will have a background in logistics, strong leadership skills, and flexibility to work during cruise operations. A competitive salary and extensive benefits package, including a contributory pension and private healthcare, are offered.