CRM & Retention Specialist — Hybrid Role + Car Scheme

Santander Consumer USA Inc.; Reigate, Leatherhead; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

A leading automotive finance company is seeking a CRM & Retention Specialist to enhance customer retention strategies through data analysis and marketing campaigns. This role involves supporting the marketing team, engaging with stakeholders, and utilizing CRM systems to drive results. The ideal candidate has a solid marketing background and experience in data management. The position offers a salary between £39,000 and £46,000 with a hybrid working arrangement and various employee benefits.

Benefits

Eligibility for annual bonus up to 15%

27 days holiday plus bank holidays

Generous company pension scheme

Voluntary benefits allowance of £500 per annum

Qualifications

• Strong experience in marketing and agency management.
• Familiarity with data analysis and insights communication.
• Experience in campaign creation and execution.

Responsibilities

• Support HCUK Marketing team in customer retention strategy.
• Develop and deploy marketing campaigns with OEM partners.
• Analyze customer data to measure campaign success.

Skills

Marketing experience

Data management

CRM system utilization

MS Excel proficiency

Project planning

Stakeholder engagement

Education

Relevant marketing degree or equivalent qualification

Tools

CRM platforms

MS Excel

Job description

A leading automotive finance company is seeking a CRM & Retention Specialist to enhance customer retention strategies through data analysis and marketing campaigns. This role involves supporting the marketing team, engaging with stakeholders, and utilizing CRM systems to drive results. The ideal candidate has a solid marketing background and experience in data management. The position offers a salary between £39,000 and £46,000 with a hybrid working arrangement and various employee benefits.