Credit Controller - Mandarin speaker

Chambers Limited; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services firm in London is seeking a fluent Mandarin speaker to join their Credit Control team. The role involves managing customer accounts, handling queries, and supporting the collection of overdue payments. Candidates should have excellent communication skills and experience in a customer-focused role. This position is based in the London office and offers an opportunity to work collaboratively with Finance and Sales teams.

Qualifications

• Experience in a customer-focused role or similar.
• Confident in making phone calls and having difficult conversations.

Responsibilities

• Manage a portfolio of customer accounts.
• Handle queries and post cash.
• Support the collection of overdue payments.

Skills

Fluent in Mandarin

Excellent communication skills

Customer focus

Job description

Overview

Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team.

In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments—working closely with Finance, Sales, and Customer Success to ensure a positive client experience. Please note that this role will be based in our London office.

Main Duties and Responsibilities

• Chasing a designated set of accounts/ledger via calls and emails
• Managing accounts receivable inbox and general client queries
• Enhancing customer experience by building and maintaining a strong relationship with the customers
• Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt
• Cash posting & reconciling complex customer accounts
• Weekly ledger meeting with Credit Control Lead

Skills and Experience

• Demonstrable experience in a customer focus role (or similar)
• Mandarin speaker is a mandatory

Person Specification

• Able to work independently
• Impeccable communication skills, with both colleagues and clients
• Confident in making phone calls and having difficult conversations

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.