Credit Controller & Debt Recovery Specialist

Metro Rod Limited; Macclesfield; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A dynamic service provider in the UK is seeking a Credit Controller to manage an extensive ledger and ensure maximum cash collection. This role is ideal for individuals who excel in handling customer conversations and are adept at managing current debt within strict SLAs and KPIs. The successful candidate will join a well-established team, contributing to financial targets while enjoying benefits like hybrid working, annual leave, and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Company Pension

Hybrid working

Employee Discounts

Travel subsidy

Qualifications

• Experience in debt recovery and managing customer conversations.
• Proficient in Sage 200, with the ability to work in an office/call center.
• Strong literacy and numeracy skills are necessary.

Responsibilities

• Manage an extensive ledger to ensure cash collection.
• Highlight and manage potential financial risks.
• Work to strict SLAs and KPIs.

Skills

Credit Control experience

Sage 200 experience

Ability to multi-task

Advanced IT skills

Strong team player

Resilience

Job description

Credit Controller Metro Rod LTD National Finance Team Macclesfield Support Centre Full time permanent Up to £27,675 per annum plus benefits Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

You will manage an extensive ledger on a day-to-day basis to ensure maximum cash collection, whilst highlighting and managing potential financial risk to the business and contributing towards achieving financial targets and corporate objectives.

This is the perfect role for someone who is used to having difficult conversations with customers over the phone. Being part of a well-established and successful team, you will be focused on managing current debt. Working to strict SLA’s and KPI’s, this role requires someone proactive, confident and thorough.

What do we look for?

• Experienced Credit Controller/Debt Recovery Specialist
• Sage 200 experience
• Previous experience within an office/call centre environment
• Driven and keen interest in cash collection and debt reduction
• KPI / results driven
• Ability to multi-task
• Advanced literacy and numeracy
• Advanced IT skills
• Resilience – able to have tough conversations
• Ability to build rapport quickly
• Ability to work under pressure to tight timescales
• Ability to make clear decisions / think clearly when under pressure
• Strong team player

What do you get?

• 25 days annual leave – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop / Company Mobile
• Hybrid Working / occasional homeworking
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Electric Car Charging Points
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo