Conveyancing Assistant

Poole Alcock Llp; Poole; On-site; GBP 20,000 - 30,000; Full time

Job summary

A law firm in the United Kingdom is seeking a Conveyancing Assistant to support clients through home moving processes. The role offers hands-on legal experience with responsibilities including information management, client communication, and administrative support. Ideal candidates are organised, proactive, and able to thrive under pressure. This position is a great opportunity for those looking to start a career in law.

Benefits

Additional Leave

Enhanced Maternity Leave

Company Pension Contribution

Health Care Cash Plan

Qualifications

• Excellent customer service skills.
• Ability to manage complex information.
• Skilled in IT and telephone handling.

Responsibilities

• Manage information and client communication.
• Handle inbound calls professionally.
• Provide administrative support for case management.

Skills

Organised

Proactive

Attention to detail

Good communication skills

Self-motivated

Ability to work under pressure

Job description

Are you looking to launch your legal career?

Poole Alcock Solicitors are offering a fantastic opportunity to gain hands‑on experience and take the first step towards your future in law.

Due to continuing growth and increasing client demand, we are looking for enthusiastic individuals to join our award winning conveyancing teams as a Conveyancing Assistant.
These positions are based at one of our Cheshire offices in Alsager, Nantwich, Northwich, or Sandbach.

This is an excellent opportunity to gain hands‑on experience, learn from experienced conveyancers, and build the foundations of a successful legal career. You will play a key role in supporting clients through one of life’s biggest milestones—moving home—while developing the practical skills every lawyer needs.

If you are organised, proactive, and ready to thrive in a fast‑paced environment, we would love to hear from you.

Please note applications will close Wednesday, 10th December with interviews being held on Tuesday, 16th December at our Head Office in Northwich.

Responsibilities

• Information management
• Organised with good time management
• Attention to detail and accuracy
• Skilled in the use of IT
• Ability to follow instructions
• Self‑motivation
• Good use of initiative
• Ability to work to deadlines and under pressure
• Verbal and written communication
• Ability to handle complex information
• Ability to communicate with all kinds of clients
• Respect for confidential information

Experience

Customer Service Focus

• To communicate with clients and potential clients in a positive, professional and friendly manner
• To project a positive and professional image, including personal presentation
• To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely

Handing inbound telephone calls

• To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
• To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
• To co‑ordinate a high volume of calls during peak periods, prioritising work and situations

Information management

• To take messages where necessary and direct these to an appropriate member of staff in a timely manner
• To pass on messages to clients and third parties where appropriate
• To provide accurate information to clients and third parties
• To respect the sensitive and confidential information disclosed by clients

Staff awareness

• To maintain good working relationships with colleagues
• To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
• To ensure the proper handover of work to colleagues covering you during periods of leave/absence
• To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Administration & Case Management

• To provide general administrative support to colleagues where needed
• To prepare correspondence and documents where appropriate
• To ensure that the relevant case management systems used are updated promptly and accurately
• To ensure that client files, both paper and electronic, are organised and stored correctly and securely
• Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Benefits

Additional Leave

Enhanced Maternity Leave (subject to qualifying conditions)

Company Pension Contribution

Health Care Cash Plan

How to apply

If you would like to apply for the above role, please download and complete both our application forms and separable monitoring form by clicking the buttons below.

Once complete there are three ways to apply:

Via our Contact Form
Please complete the below contact form and upload your CV, application form and separable monitoring form.

By email
Please email your CV, application form and separable monitoring form to [e-mail].

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