Convenience Store Lead: Customer & Operations Manager

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading grocery retailer in London is seeking a Customer and Trading Manager to oversee the daily operations of its convenience store. The role involves leading a dedicated team, ensuring high standards of customer service, and maintaining accountability for store performance. The ideal candidate will have significant experience in retail management and a strong track record in delivering key performance indicators. Generous benefits, including discounts and a pension scheme, are offered.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension contribution matching

Colleague support networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven experience in fast-paced retail environments.
• Strong leadership and team management skills.
• Ability to deliver excellent customer service.

Responsibilities

• Manage daily store operations and team performance.
• Ensure efficient and safe customer service.
• Support and coach team members to achieve KPIs.

Skills

Customer service

Team leadership

Performance management

Operational leadership

KPI delivery

Job description

A leading grocery retailer in London is seeking a Customer and Trading Manager to oversee the daily operations of its convenience store. The role involves leading a dedicated team, ensuring high standards of customer service, and maintaining accountability for store performance. The ideal candidate will have significant experience in retail management and a strong track record in delivering key performance indicators. Generous benefits, including discounts and a pension scheme, are offered.