Control Room Administrator

Northern Security Ltd; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security firm in Carlisle is looking for a Skilled Administrator to join the Operations Team. This full-time role involves managing calls, recording incidents, and ensuring smooth operations during nights and weekends. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work independently. The company offers competitive pay at £13.70 per hour, extensive training, 28 days of holiday, and a supportive working environment.

Benefits

Competitive pay of £13.70 per hour

28 days holiday (pro rata for part-time)

Company contributory pension scheme

Full uniform provided

Supportive working environment

Qualifications

• Calm under pressure, able to make independent decisions.
• Professional telephone manner required.
• Experience in customer service preferred.

Responsibilities

• Manage incoming calls and respond according to procedures.
• Record incidents accurately using company systems.
• Conduct employee welfare calls and manage shift coverage.
• Monitor CCTV and report unusual activities.
• Liaise with mobile response units for incident handling.

Skills

Excellent communication skills

Problem-solving skills

Strong IT skills

Attention to detail

Job description

£13.70 per hour | Full-Time | Nights & Weekends

Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Administrator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.

This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You'll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.

What You'll Be Doing

• Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
• Accurately recording incidents and events using company systems and reporting tools
• Conducting employee welfare calls and resolving dropped shifts or absence cover
• Monitoring CCTV and reporting anything out of the ordinary
• Liaising with mobile response units to ensure effective incident handling

What We're Looking For

• A genuine passion for delivering excellent customer service
• Strong problem‑solving skills with the ability to multitask and prioritise effectively
• Clear, confident communication skills (both written and verbal)
• A polite, professional telephone manner
• Strong IT and administrative skills with excellent attention to detail
• Professional and confident working independently

What We Offer

• Competitive pay of £13.70 per hour
• Full training on all systems and procedures
• 28 days holiday (pro rata for part‑time roles)
• Company contributory pension scheme
• Full uniform provided
• A supportive and inclusive working environment

We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.