Contact Centre Sales Advisor - Cardiff

In Cork; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

A leading media and entertainment brand in Cardiff is seeking a Contact Centre Sales Advisor to join their team. You will handle inbound calls from customers, ensuring their needs are met and building connections. The role offers a competitive salary of £25,120 per annum, with opportunities for bonuses based on performance. Training is comprehensive and includes a hybrid work model after the initial training phase. This position also provides excellent benefits including discounts and health perks.

Benefits

Free Sky TV

Discounted broadband

Private healthcare

Pension plan

Qualifications

• Strong enthusiasm for sales.
• Ability to handle inbound calls.
• Experience in a call center is preferred.

Responsibilities

• Handle inbound calls and build customer relationships.
• Work in a target-based environment.
• Participate in a comprehensive training program.

Skills

Results-oriented

Exceptional at building rapport

Skilled at identifying customer needs

Creative in solving problems

Eager to acquire new skills

Job description

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Contact Centre Sales Advisor - Cardiff
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Start Date: 26th January 2026
• Salary: £25,120 per annum
• Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
• Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £5,120 per annum with incentives on top - you can earn an extra ,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
• Work in a target-based environment
• Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you'll bring

• Results-oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:
Individual Lifestyle

• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family

Health and wellbeing

• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme

Financial wellbeing

• Sky pension plan and Life Assurance
• Annual Sharesave scheme and long service awards

Where you'll work: Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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Sales Excellence Trainer| St Mellons PSC- Hybrid | Cardiff | Full Time | Permanent | Competitive salary plus excellent benefits

Spire Healthcare are looking to recruit a Sales Excellence Trainer to join our Patient Support Centre team, located in St Mellons. This is a newly required, full time and permanent opportunity.

In this pivotal role The Sales Excellence Trainer for our Patient Support Centres will drive the performance and development of our sales agents. As one of a small network across the UK, you will be responsible for designing, implementing, and delivering comprehensive sales training programmes tailored to the unique needs and regulatory requirements of the UK Private healthcare sector.

This Sales Trainer role is an opportunity to make a vital contribution to patient care and organisational growth by empowering others to achieve their best. If you are committed to excellence, motivated by continuous learning, and passionate about healthcare, we encourage you to join our team.

Duties and Responsibilities

• Develop and deliver training programmes using the Spire wide training process to support induction and ongoing development
• Continuously develop and design engaging training materials, presentations, and online modules to support consistency of delivery and compliance to process
• Facilitate onboarding for new hires to ensure foundational understanding of healthcare products, compliance and systems.
• Conduct regular refresher sessions to keep staff abreast of product updates, sales techniques, and healthcare regulations.
• Based within a modern and busy Patient support centre environment, with potential for occasional hybrid working arrangements.
• Engagement with a diverse workforce, including agents, supervisors, product specialists, patients and healthcare professionals.
• Opportunities for career progression into training management, learning and development, or operational leadership roles
• Access to continuous learning and personal development resources
• Exposure to evolving healthcare products, patient support services, and digital sales tools

Who we're looking for

• Minimum of 3 years' experience in a sales trainer, sales manager or sales enablement role, ideally within a healthcare, contact centre, or regulated environment.
• Background in sales, customer service, or healthcare administration preferred
• Certification or formal training in adult education, learning and development, or a related field is highly desirable.
• Proven ability to design and deliver training to multi-disciplinary teams in a dynamic, fast-paced setting.
• Strong understanding of healthcare products and services, and relevant compliance requirements (e.g., medical device, pharmaceutical, insurance, or patient support sectors)
• Exceptional communication, presentation, and facilitation skills.
• Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
• Ability to analyse performance data and apply insights to training strategy
• Demonstrated coaching and feedback skills and experience
• Commitment to ethical standards and confidentiality

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

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Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions.

This leadership position requires strong analytical abilities, comprehensive contact centre Planning expertise, and team leadership experience.

You will be responsible for creating accurate demand forecasts, capacity plans, and scenario models to support operational and strategic decision-making as well owning both tactical and strategic performance initiatives.

This position is based in Cardiff.

£60’000 - £70’000 (depending on experience) + Broad Flexible Benefits

50% hybrid working model (approx.’ 10 days per month onsite).
Key Role Purpose & Responsibilities

• Lead, mentor, and develop a team of Planning & Forecasting Analysts, driving continuous improvement.
• Produce precise customer demand forecasts using advanced analytics and modelling techniques.
• Build and maintain rolling mid-term resource plans aligned with change programmes and marketing initiatives.
• Continuously review and amend the ‘plan’ to assess and flex against seasonality, commercial drivers, and shrinkage patterns -ensuring upto date information and actions are available to ensure relevant and accurate decision making.
• Optimise planning processes and enhance Workforce Management (WFM) tools.
• Collaborate with long-term planning and scheduling teams to ensure seamless operational alignment.

What We’re Looking For

• Demonstrable experience in contact centre resource planning and team leadership.
• Advanced forecasting and modelling skills, including scenario and “what-if” analysis.
• Strong Excel proficiency and familiarity with Erlang methodologies.
• Comprehensive understanding of the end-to-end resource planning cycle.
• Hands‑on capabilities with WFM tools
• Excellent analytical, communication, and presentation skills.
• Exceptional stakeholder management & influencing capabilities.

Please register your interest in theResource Planning & Forecasting Manager positionby applying as directed.
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.

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